Lead Order Management & Billing Specialist Clarivate

3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead Order Management & Billing Specialist at our Noida office, you will be responsible for adhering to Clarivate's order processing and billing policies and procedures. Your role will require you to collaborate effectively with various departments and demonstrate a strong team player attitude. You should possess a minimum of 3-4 years of experience in the Billing/E-billing domain and have a comprehensive understanding of the Order to Cash cycle. A B. Com Graduate with a minimum of 50% marks throughout your education is preferred. It would be advantageous if you also have basic Excel knowledge, a strong client orientation, analytical skills with attention to detail, effective time management abilities, and the capacity to work well under pressure and meet deadlines. Additionally, you should be able to thrive in a complex international environment, display self-motivation, a strong team ethic, initiative, flexibility, and excellent written and verbal communication skills. In this role, your responsibilities will include ensuring the accurate processing of all documentation, handling complex client requests, fulfilling administration tasks as needed, providing timely reports and data regarding Billing/E-Billing and Reconciliation, and automating reconciliation processes to prevent revenue leakages. You will also be accountable for achieving client satisfaction by preparing and submitting invoices promptly, resolving billing queries, maintaining best practices, and complying with all procedures to ensure high-quality service. You will be expected to maintain relationships with clients and internal contacts, support business initiatives to enhance service quality, conduct performance trend analysis and reporting, prepare work allocations, and develop and maintain process manuals/SOPs. Our team manages the Billing/E-Billing functions, delivering invoices to Clarivate clients using our software/services. Daily operations involve collaborating with internal stakeholders such as Sales, software/services operations team, Finance team, TAX team, etc., to effectively close the monthly revenue cycle. This permanent role operates based on process/client requirements, with flexible shift timings between 9 AM to 1 AM. At Clarivate, we are dedicated to providing equal employment opportunities to all qualified individuals, ensuring non-discrimination in hiring, compensation, promotion, training, and other terms of employment as per applicable laws and regulations.,

Posted 1 week ago

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