Job Title: Billing Case Coordinator
Location:
Shift: 5:30 PM to 2:30 AM
About the Role
Billing Case Coordinator
The ideal candidate should possess strong analytical skills, stakeholder management capabilities, and experience working in finance, billing, operations, or supply chain environments.
Key Responsibilities
Workflow Ownership & Prioritization
- Own and manage the complete lifecycle of billing cases from intake through verified closure.
- Prioritize cases based on business impact, aging, urgency, risk, and financial exposure.
- Review supporting documentation and research findings to determine the appropriate action path.
- Assign cases to relevant stakeholders and ensure timely follow-up and resolution.
Cross-Functional Coordination & Escalation
- Coordinate with teams responsible for billing, finance, supplier management, data management, program operations, and related functions.
- Monitor case aging, service level agreements (SLAs), and operational bottlenecks.
- Escalate high-risk, urgent, or unresolved issues to appropriate stakeholders.
- Facilitate regular review meetings to discuss open items, progress updates, risks, and decisions required.
Execution Tracking & Reporting
- Track corrective actions, recovery activities, closure documentation, and preventive measures.
- Maintain accurate issue trackers and dashboards.
- Publish reports on volume, backlog, aging, cycle time, SLA adherence, and resolution performance.
- Ensure all closure evidence and supporting documentation are properly maintained.
Governance & Continuous Improvement
- Maintain governance standards, process documentation, escalation matrices, and workflow controls.
- Ensure tracker accuracy and process compliance.
- Identify opportunities for workflow enhancements and process optimization.
- Support implementation of preventive controls, quality checks, and best practices.
Required Qualifications
- Bachelor's Degree in Finance, Commerce, Business Administration, Supply Chain, or a related discipline.
- 5-8 years of experience in Finance Operations, Billing, Supply Management, Procurement, Accounts Payable, Shared Services, or Process Management.
- Experience coordinating cross-functional workflows, projects, issue-resolution processes, or operational programs.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while ensuring timely issue resolution.
- Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
- Strong attention to detail and commitment to process governance.
Preferred Qualifications
- Experience in Billing Operations, Rebate Management, Supplier Programs, Procurement, Finance, or Contract Compliance.
- Exposure to workflow management tools, dashboards, reporting platforms, and issue-tracking systems.
- Experience working in a matrixed global environment.
- Knowledge of root cause analysis and continuous improvement methodologies.
Key Skills
- Billing Operations
- Workflow Management
- Stakeholder Management
- Escalation Management
- SLA Monitoring
- Reporting & Analytics
- Microsoft Excel
- Process Governance
- Problem Solving
- Project Coordination
- Continuous Improvement
- Financial Acumen
Why Join Us?
- Opportunity to work with global stakeholders and business leaders.
- Exposure to finance, supply management, and operational excellence initiatives.
- Dynamic and collaborative work environment.
- Strong career growth and development opportunities within a global organization.
Interested candidates can apply directly through Naukri.
