BGSW_2025_IT_Manager

Roles & Responsibilities :

Key Responsibilities

Project & Delivery Management

• end-to-end delivery

• best practices

• Define project plans, milestones, dependencies, and resource allocation.

• Ensure timely delivery with clear tracking, reporting, and escalation mechanisms.

• Manage vendors, system integrators, and third-party partners.

Stakeholder & Business Engagement

• business stakeholders, IT teams, and vendors

• Translate business requirements into technical solutions and delivery plans.

• Conduct regular project reviews, steering committee updates, and status reporting.

• Manage stakeholder expectations and ensure alignment with business goals.

Team Leadership & People Management

• Lead and mentor cross-functional teams including developers, analysts, testers, and infrastructure teams.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Perform resource planning, performance reviews, and skill development planning.

Process, Quality & Best Practices

• SDLC, ITIL, Agile, DevOps, and PMO best practices

• Ensure compliance with organizational policies, security standards, and regulatory requirements.

• Drive continuous improvement through retrospectives, lessons learned, and metrics.

• Establish and monitor KPIs for delivery, quality, and operational efficiency.

Risk, Governance & Financial Management

• Identify project risks and implement mitigation plans proactively.

• Manage project budgets, cost tracking, and financial forecasting.

• Ensure proper documentation, audit readiness, and governance compliance.

Operations & Support Oversight

• Oversee transition from project delivery to operations and support.

• Ensure system stability, performance, and SLAs post go-live.

• Coordinate incident, problem, and change management activities.

Qualifications

Educational qualification:

• Bachelor's degree in Computer Science, Engineering, or related field.

• PMP / PRINCE2 / Agile certifications preferred.

Experience :

12 + years

Mandatory/requires Skills :

Preferred Skills :

• Ability to balance strategic thinking with hands-on execution.

• High ownership mindset with the ability to work under pressure.

Additional Information

• software development lifecycle (SDLC)

• Agile / Scrum / Waterfall

• Familiarity with enterprise applications, cloud platforms, and integration architectures.

• Experience with project management tools (JIRA, MS Project, Azure DevOps, etc.).

Leadership & Soft Skills

• complex, multi-stakeholder projects