Barcelos Group

Restaurant Manager — Barcelos (Nagpur, India) Location: Nagpur, Maharashtra Employment type: Full-time, on-site (shift-based, weekends & holidays required) Reports to: Area Manager / Operations Head – India About Barcelos Barcelos is a fast-growing, Portuguese-inspired flame-grilled chicken brand known for bold flavours and warm hospitality. We’re looking for a hands-on Restaurant Manager to lead our Nagpur outlet, delight guests, and grow a high-performing team. Role Summary You’ll own day-to-day operations, guest experience, people leadership, and store P&L. You balance speed with quality, coach your team to brand standards, and keep the restaurant audit-ready at all times. Key ResponsibilitiesOperations & Guest Experience Lead daily opening/closing, shift briefings, station readiness, and table-turn efficiency. Uphold Barcelos recipe, prep and plating standards; ensure consistent flame-grill quality and sauce accuracy. Resolve guest issues on the spot with empathy and follow-up; drive NPS/Google Review scores. Manage dine-in, takeaway, and aggregator orders (Swiggy, Zomato) for accuracy and timeliness. People Leadership Recruit, train, schedule, and motivate a 20–35 person team (front of house, grill/kitchen, delivery). Run on-the-job training for food safety, grill skills, and service choreography; conduct performance reviews. Build a positive, disciplined culture—recognition, coaching, and fair, compliant practices. Financials & Controls Own store P&L: sales growth, COGS, labour %, and controllables (utilities, repairs). Implement tight cash controls, void/refund protocols, and daily EOD reconciliations. Forecast demand; manage inventory, yield, and waste using FIFO and portion control. Food Safety, Compliance & Maintenance Ensure full compliance with FSSAI norms, HACCP principles, and municipal regulations. Maintain temperature logs, cleaning schedules, pest control, and preventive equipment maintenance. Keep the restaurant audit-ready (brand, health & safety, and aggregator audits). Marketing & Community Execute local store marketing (sampling, partnerships, campus/office outreach) aligned to brand guidelines. Activate promotions and limited-time offers; ensure in-store POP accuracy and staff briefing. Reporting & Systems Use POS & back-office tools for sales, inventory, and labour tracking; submit daily/weekly MIS. Analyse product mix and guest feedback; recommend menu or ops improvements. Qualifications & Skills 3–6 years of restaurant leadership in QSR/casual dining; multi-brand grilled/fast-casual experience a plus. Strong knowledge of FSSAI, hygiene audits, and HACCP/FIFO best practices. Comfortable with POS, aggregator dashboards (Swiggy/Zomato), Excel/Google Sheets, and WhatsApp team comms. Proven team leadership, coaching mindset, and conflict resolution. Excellent communication; English and Hindi required, Marathi preferred. Diploma/Degree in Hospitality/Hotel Management is an advantage. Traits We Value Owner’s mindset and calm under pressure. Obsession with guest delight and operational detail. Integrity in cash handling and inventory control. Energy, approachability, and a passion for food.