Job Title: Head Operations Location: Bengaluru Reporting To: CEO / Director As Head Operations, you will lead the firm’s end-to-end operational and client servicing functions. This includes oversight of fund accounting, trade settlements, reconciliations, regulatory compliance, and client transactions. You will be responsible for ensuring robust internal controls, seamless execution, and data accuracy while aligning the operations team with the firm’s strategic growth objectives. Key Responsibilities: Operational Oversight & Process Management • Lead all back-office operations, including trade settlement, fund transfers, client redemptions, and stock transfers • Responsible to identify gaps / operational risks • Ensure timely posting of entries in PMS systems (e.g., Wealth Spectrum) • Supervise daily stock and bank reconciliations and review ledgers for accuracy • Monitor PMS fee calculations, distributor commissions, and custody charges Regulatory & Audit Compliance • Ensure compliance with SEBI regulations, internal SOPs, and control protocols • Liaise with custodians, auditors, and regulatory bodies to ensure timely reporting and audits • Prepare and review statutory and regulatory documentation and filings MIS & Reporting • Oversee the preparation of daily, weekly, and monthly MIS for senior leadership • Present operational performance data, gaps, and insights to aid decision-making • Strengthen real-time visibility into cash flow, asset movements, and compliance health • To be part of the core team and execute the strategy provide Team Leadership & Cross-Functional Coordination • Manage and mentor a high-performing operations team • Drive process improvements and automation to enhance efficiency and accuracy • Collaborate with finance, compliance, client servicing, and portfolio teams for smooth workflow Technology & System Enhancements • Work closely with IT and third-party vendors to enhance system functionalities • Ensure high data integrity, security, and audit readiness within PMS tools and platforms Education: • CA / MBA (Finance) / Postgraduate in Commerce or related field Experience: • 15+ years of experience in Operations within PMS, AIF, Mutual Funds, or Wealth Management • Prior experience in leadership or mid-senior management roles • Hands-on experience with PMS tools like Wealth Spectrum (preferred) Skills & Attributes: • Deep knowledge of financial operations, reconciliation, and regulatory frameworks • Strong analytical, organizational, and execution capabilities • Excellent communication and stakeholder management skills • High integrity, proactive mindset, and solution-oriented approach
About the Company: We are a SEBI-registered Portfolio Management Services (PMS) firm managing 5,500+ crores across 1,900+ clients. With a strong value-investing philosophy, we focus on long-term wealth creation for HNI and UHNI clients. As we grow, we seek a strategic leader to elevate client experience, optimize CRM, and lead client engagement and sales. Role Summary: This role will shape and drive the end-to-end client experience strategy, oversee CRM systems and analytics, and lead a cross-functional team across Client Experience and Sales. The mandate is to deliver exceptional service, improve retention, and align all client-facing teams toward growth and satisfaction. Oversee the team of SMs to ensure client experience is top class Response time Quality of response generate meaningful insights from the queries for actionable steps CRM and ticketing system and digital experience for improving client experience Track TAT Ticketing Escalations Feedback - on boarding, closure and during client lifecycle Zoho ongoing upgradation/changes Whatsapp helpline number for BT for example to be set up and integrated with our systems Communication Drafting standard communication Special client milestone Birthday, Diwali greeting Outreach and client collaterals Webinars PPT Website coordination Tracking RM engagement Track meetings Measure effectiveness Generate insights from client meetings (use of AI in Zoho meeting notes to generate these) Support the client team (AO, SM, RM) as necessary Education: MBA / Postgraduate from a top-tier institution (preferred in Finance, Marketing, or related field) Experience: 1215 years in client-facing roles within PMS, AIF, Wealth Management, or Private Banking Proven experience in leading large client teams, managing HNI/UHNI portfolios, and executing cross-functional strategies Skills: Deep understanding of investment products and HNI client servicing norms Expertise in CRM platforms (e.g., Salesforce, Zoho, or in-house PMS CRMs) Strong communication and client relationship management capabilities Analytical and data-driven decision-making Strategic thinker with execution discipline and cross-functional leadership