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18.0 - 20.0 years
40 - 45 Lacs
Gurugram
Work from Office
The role holder will have client-facing responsibilities and leading corridor business between India and China. The tasks for this role will include some or all of the following: Act as the key coverage banker of Chinese expats in senior positions in our GNB client base in India. Improve communication with the customers and service level to bridge the communication gap and improve the customer experience by providing information about the market and their needs with an aim to deepen customer penetration and increase wallet share. Maintain Trusted Advisor relationship and access at key decision maker level for assigned clients, with a proactive and regular calling programme with the Treasurers and C-suite of your key clients. Focus on acquisition of New to Bank (NTB) clients. Co-ordinate origination and execution of activities across the spectrum of GNB products/service. Drive achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment. Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality and requisite returns on risk Identify event driven opportunities on an opportunistic basis, bringing in sector/country expertise as appropriate, working closely and proactively with other teams Grow HSBC s share of client wallet involving product specialists to ensure product capabilities are in line with client/sector requirements Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators Work under the guidance of client management sector team to achieve team s business objectives and be a strong team player Requirements Self-motivated and driven to succeed in building strong relationships with clients (including Chinese expats in senior positions) Strong verbal and written communication skills Good interpersonal and negotiation skills with analytical ability. Good level of business acumen with strong credit and financial risk understanding Ability to assess financial information and summarize key risk issues High levels of integrity in client dealing Robust knowledge on banking products and services, associated documentation and key local regulations. Fluency in Mandarin/Cantonese is essential Qualifications - External - Education background in Finance preferred. A post graduate degree / diploma is a pre-requisite Relevant experience in managing corporate relationships. Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
Posted 1 week ago
3.0 - 5.0 years
1 - 3 Lacs
Tirupati, Nellore
Work from Office
We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Build and manage a portfolio of existing customers to ensure customer satisfaction and retention. Collaborate with internal teams to provide excellent customer service and support. Analyze market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the overall growth of the organization. Job Requirements Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills for building strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience in used car sales or related fields is an added advantage. Ability to work independently and as part of a team to achieve common goals.
Posted 1 week ago
1.0 - 3.0 years
1 - 2 Lacs
Tiruchirapalli
Work from Office
We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and expand the client base through effective sales strategies. Collaborate with internal teams to provide comprehensive solutions to clients. Conduct regular customer visits to understand their needs and preferences. Achieve monthly and quarterly sales targets by selling products such as UCV. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 1 year of experience in sales, preferably in the BFSI industry. Strong knowledge of financial products and services, including UCV. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with emerging enterprise banking products and services is an added advantage.
Posted 1 week ago
5.0 - 7.0 years
3 - 6 Lacs
Mandya, Pandavapura, Mysuru
Work from Office
We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost sales and customer satisfaction. Lead and motivate a team of professionals to achieve business objectives. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and control expenses to ensure cost-effectiveness. Ensure compliance with regulatory requirements and internal policies. Job Requirements Proven experience in branch management, preferably in the BFSI industry. Strong knowledge of inclusive banking products, such as mortgages. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and achieving business targets.
Posted 1 week ago
1.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound customer calls to resolve queries and issues. Provide excellent customer service and ensure high levels of customer satisfaction. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify and escalate potential fraud cases to senior management. Job Requirements Proven experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers and provide excellent customer service.
Posted 1 week ago
1.0 - 6.0 years
4 - 8 Lacs
Ahmedabad
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and maintain relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and competitor analysis to stay informed about industry trends. Collaborate with internal teams to provide comprehensive solutions to clients. Develop and implement sales plans to achieve targets and goals. Provide excellent customer service and support to resolve client queries and issues. Job Requirements Proven experience as a Relationship Manager in retail mortgages or a related field. Strong knowledge of the BFSI industry, including banking products and services. Excellent communication and interpersonal skills are required for building strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Experience working with small finance banks or similar institutions is preferred.
Posted 1 week ago
0.0 - 3.0 years
1 - 2 Lacs
Chennai
Work from Office
We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum 1 year of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Any graduate degree from a recognized university. Experience working with small finance banks or similar institutions is preferred.
Posted 1 week ago
2.0 - 6.0 years
7 - 11 Lacs
Salem, Erode
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with standalone merchants and other stakeholders to achieve business objectives. Develop and implement strategies to increase merchant onboarding and portfolio growth. Build strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and expand the client base through networking and referrals. Collaborate with internal teams to resolve issues and improve overall service delivery. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Job Requirements Strong understanding of the BFSI industry, particularly in areas such as Assets, Inclusive Banking, and Merchant OD. Excellent communication and interpersonal skills are required to build strong relationships with clients and stakeholders. Ability to work independently and as part of a team to achieve business goals. Strong analytical and problem-solving skills are needed to analyze market trends and develop effective solutions. Experience in managing multiple priorities and deadlines in a fast-paced environment. Familiarity with financial products and services, including mortgages and other banking products.
Posted 1 week ago
1.0 - 3.0 years
1 - 3 Lacs
Bhilwara, Jodhpur
Work from Office
We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Build and manage a portfolio of existing customers to ensure customer satisfaction and retention. Collaborate with internal teams to provide excellent customer service and support. Analyze market trends and competitor activity to stay ahead in the market. Achieve sales targets and contribute to the overall growth of the organization. Job Requirements Minimum 2 years of experience in sales, preferably in the BFSI industry. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with used car sales or related fields is an added advantage.
Posted 1 week ago
6.0 - 8.0 years
3 - 6 Lacs
Kadapa, Ongole, Kavali
Work from Office
We are looking for a highly skilled and experienced Branch Manager to lead our retail team in Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to boost sales and customer satisfaction. Lead and motivate a team of professionals to achieve business objectives. Build and maintain relationships with key stakeholders, including customers and partners. Monitor and control expenses to ensure cost-effectiveness. Identify and mitigate risks to ensure compliance with regulatory requirements. Job Requirements Proven experience in branch management, preferably in the BFSI industry. Strong knowledge of inclusive banking products, such as mortgages. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and achieving business targets.
Posted 1 week ago
7.0 - 9.0 years
1 - 4 Lacs
Sikar, Jaipur
Work from Office
We are looking for a highly skilled and experienced Personal Banker to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and develop strategies to acquire new customers. Provide excellent customer service and ensure client satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Stay updated on market trends and competitor activity to stay ahead in the competition. Develop and implement effective sales plans to meet or exceed monthly and quarterly targets. Job Requirements Strong knowledge of personal banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with cross-functional teams. Strong understanding of the BFSI industry and regulatory requirements. Ability to adapt to changing circumstances and priorities. Candidate should be able to work independently and as part of a team. Salary is competitive with industry standards and includes benefits.
Posted 1 week ago
1.0 - 3.0 years
1 - 3 Lacs
Krishnagiri, Salem
Work from Office
We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments and minimize bad debts. Develop and implement effective strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong understanding of financial concepts and principles. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working with emerging enterprise banking products and services is an added advantage.
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Miryalaguda, Hyderabad
Work from Office
We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and implement effective sales strategies to achieve business goals. Build and maintain strong relationships with clients to increase sales and revenue. Conduct market research to identify new business opportunities and stay ahead of competitors. Collaborate with cross-functional teams to drive business growth. Analyze sales data and performance metrics to optimize sales efforts. Provide excellent customer service to ensure client satisfaction and retention. Job Requirements Proven experience in sales, preferably in the BFSI industry, with a focus on business development. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze sales data and performance metrics. Experience working with used car sales teams or similar industries is an added advantage.
Posted 1 week ago
4.0 - 7.0 years
4 - 8 Lacs
Naidupet, Chitoor
Work from Office
We are looking for a highly skilled and experienced Relationship Manager to join our team in the retail mortgages sector. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide exceptional customer service and support to clients, ensuring high levels of satisfaction and retention. Stay up-to-date with industry trends and competitor activity to identify market opportunities. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience in sales and relationship management, preferably in the BFSI sector. Strong knowledge of retail mortgages and inclusive banking products. Excellent communication and interpersonal skills, with the ability to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with diverse client groups, including those from underprivileged backgrounds.
Posted 1 week ago
1.0 - 4.0 years
1 - 3 Lacs
Bengaluru
Work from Office
We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and ensure high levels of customer satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Proven experience in sales, preferably in the BFSI industry. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with used car sales or related fields is an added advantage.
Posted 1 week ago
1.0 - 5.0 years
1 - 2 Lacs
Mehsana
Work from Office
We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to provide comprehensive solutions to clients. Achieve sales targets and contribute to the overall performance of the branch. Provide excellent customer service and ensure client satisfaction. Stay updated on market trends and competitor activity to stay ahead in the market. Job Requirements Strong understanding of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with UCV (Unsecured Credit Vehicle) is an added advantage. Ability to build and maintain strong client relationships.
Posted 1 week ago
1.0 - 5.0 years
2 - 5 Lacs
Mumbai Suburban, Thane, Mumbai (All Areas)
Work from Office
Urgent Hiring Alert - Bajaj Allianz L2 Inside Sales | HNI Clients | Life Insurance Position: Sales Advisor ( CSR on paper ) Experience: Min 1 Year in BPO/Insurance Sales Qualification: Graduate Salary: 17,000 24,000 CTC Role Highlights: * Connect with HNI Clients for Life Insurance Sales * Inside Sales Role No Field Work! * Strong knowledge of Insurance / Stocks / Mutual Funds / Investments is a BIG plus! We need 3 candidates URGENTLY! Immediate Joining Preferred! Share relevant profiles ASAP! Let’s close this super opportunity together! How to Apply:- To schedule your interview kindly share your resume/ call at HR Neha :- 9168991284
Posted 1 week ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Location:- MBC Park Kasarvadavali Thane- 400615 Process:- One Assist Customer Care Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round Pick and drop from Thane station to office How to Apply:- To schedule your interview Call or send your CV through WhatsApp Or Mail (mentioned below) Contact Person:- HR Vaibhavlakshmi Mob:- 9607488168
Posted 1 week ago
2.0 - 7.0 years
3 - 5 Lacs
Ghaziabad, New Delhi, Faridabad
Work from Office
We have openings in pnb met life for pnb bank Sitting in pnb bank you have to sell life insurance products through walking customer Age max 35 Ctc 3.50 lpa -5.50lpa Share cv orange.chd.nidhi@gamil.com 7018514644 Perks and benefits Reminsument
Posted 1 week ago
1.0 - 5.0 years
2 - 4 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Title: Virtual Relationship Manager Role Requirements: Only V5 Level Candidates (min. 12 months VRM experience) Graduation (Mandatory) Good to Excellent English Communication Proven experience in handling HNI/Retail customers via calls and CRM Exposure to banking products (savings, loans, insurance, cards) Salary: Up to 32,000/month (based on current CTC & experience) Shifts: Day Shifts | 6 Days Working | Rotational Weekly Offs To schedule your interview kindly share your resume/ call at HR Dhanashri:7796426785
Posted 1 week ago
5.0 - 9.0 years
12 - 17 Lacs
Bengaluru
Work from Office
Reference 25000ALN Responsibilities Job Title: Lead DFIN Control Assurance Job Description: We are seeking a Lead with expertise in the Control Framework and a strong background in reviewing business processes within the Finance domain of Investment Banking, Experience Required: 6 to 10 years of experience in Internal Audit, Risk Assurance, and Accounting, Key Responsibilities: Control Planning and Execution: Well-versed in planning and scoping of controls, Manage review execution and support reporting processes, Stakeholder Management: Strong in managing senior stakeholders, including Department Heads and Executive Committee (Exco) members, Effectively communicate findings and recommendations to senior management, Subject Matter Expertise: Deliver SME on business processes, preferably with an Internal Audit or External Audit background within Investment Banking, Stay updated with industry best practices and regulatory requirements, Review and Delivery Management: Experienced in reviews and delivery management with a hands-on approach, Drive local and global initiatives across Control, Risk, and Assurance functions to promote operational excellence, Hands-on experience in delivering digital initiatives to enhance audit processes, Leadership and Team Management: Lead and mentor a team of analysts, providing guidance and support to ensure high-quality deliverables, Foster a collaborative and high-performance team environment, Risk Management: Oversee the identification, assessment, and mitigation of risks within the business processes, Ensure compliance with regulatory requirements and internal policies, Required Profile required Skills and Knowledge: Investment Banking Expertise: Strong understanding of Investment Banking products and regulatory reporting processes such as solvency, liquidity, counterparty credit risk, capital adequacy, RWA, ILAAP, COREP, FINREP, etc Knowledge in regulatory reporting, specifically covering LCR, NSFR, and BASEL reporting, Audit Methodology and Execution: Expertise in audit methodology and execution, Ability to perform in-depth reviews of audit work papers and guide team members to quality deliverables with a hands-on approach, Analytical and Decision-Making Skills: Ability to analyze both tactical and strategic topics effectively, Independent decision-making capability with a persuasive communication style and a fact-seeking mindset, Technical Interpretation: Strong technical interpretation skills, Organizational Skills: Disciplined in managing timelines for internal meetings, stakeholder interactions, and deliveries, Leadership Skills: Proven leadership abilities with experience in team management and development, Strong interpersonal skills to foster a collaborative and high-performance team environment, Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status?, Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating, and taking action are part of our DNA If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities There are many ways to get involved, We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection, Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination,
Posted 1 week ago
2.0 - 7.0 years
3 - 5 Lacs
Ghaziabad, Gurugram, Delhi / NCR
Work from Office
Pnb met life insurance - banca channel Sitting in bank u have to sales life insurance products through walking customer Graduation required Max age -36 orange.chd.nidhi@gmail.com 7018514644
Posted 1 week ago
1.0 - 6.0 years
1 - 4 Lacs
Vadodara
Work from Office
Role & responsibilities Responsibilities: Acquisition of Quality CASA (Current Account & Saving Account) Accounts- Qualified & Activated NTB CASA Accounts (In Nos.) Acquisition of Quality Higher CASA variants-Acquisition of Qualified and Activated Higher CASA variants Acquisition of CASA Values-CASA AMB acquired in accounts sourced during the month (In Rs) Revenue Acquisition- Cross sell of Life Insurance products, MF, Gold, Trade/FX, Assets products Maintaining good relationship with the customers Complete adherence to Yes Personality guidelines Compliant towards KYC and all operational risk Comply with Banks policies and processes Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns Ensure safety and security of Bank and customer's assets Ensure timely submission of MIS reports Expected Candidate Age:-Minimum 21 to Maximum 30 years Profile Education: Graduation (Post Graduate preferred) AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage Past Experience0 - 5 years work experience in Banking & Financial Services Organizations Other Aspects/ Skills: Good written and verbal communication skills Fully conversant with MS Office Excellent networking & interpersonal skills Sensitive to issues of confidentially and compliance Market knowledge of Retail Banking’ or ‘Consumer Banking’ or ‘Branch Banking’ Knowledge of regulatory guidelines
Posted 1 week ago
1.0 - 6.0 years
1 - 4 Lacs
Bengaluru
Work from Office
ROLE PURPOSE & OBJECTIVE Responsible for carrying out customer identification process through video calls and adhering to Know your Customer (KYC) standards as per regulatory guidelines Receive and respond to customer service account inquiries on account balances and transaction Responsible for handling any inquiries and resolving customer complaints. Promote banks products and services over video calls. Support provided to customers calling for all banking products Coordinate with Branches/Business SPOCs for customer queries and leads/conversions Identify customer needs & refer customers to appropriate banking services Adapt to work in different LOBs within phone 45 to 70 calls handled per day basis employee tenure 50 to 75 leads generated per month basis employee tenure KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Handle video calls of the customers to complete full KYC Verify the details submitted by the customers while opening the account and documents submitted are according to the guidelines of the Banking norms Should maintain good relationship with the customers throughout the KYC process Generate revenue through sales across all product segments Adhere to all Service and Business metrics set for the unit Ensure to pick up 70+ calls per day Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers Customer (Both Internal & External) Call handling as per defined SOPs. Give correct and complete information on the products pitched to customers Ensure follow up is done on time in case customers requests for call back Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Adherence to information security and quality process norms To be aware of and comply with any updates about the process Handle customers query, request and complaint by providing customer satisfaction. Internal Process Achieve quality benchmarks defined from time to time Ensure all laid down system and process are followed Ensure accurate and timely submission of reports & requests Adherence to set processes of updating customer interactions in CRM next All the Video calls must be initiated and recorded on Workups. Innovation & Learning Ensure adherence to training man-days/ mandatory training programs for self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank Important Notice No Charges for Interviews We have been made aware that a candidate appeared for an interview today through a consultant, and unfortunately, money was taken from them for the same. We would like to clearly state : Our company does NOT charge any fees for interviews or job opportunities. If any individual or consultant asks for money, it is a scam. Please be aware of fraudulent practices. All hiring communications are made through our official channels only. If you are approached by anyone demanding money in exchange for an interview or job offer, report it immediately. We value transparency and fairness in our recruitment process.
Posted 1 week ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
* Requirement:- - Fresher & Exp both can apply - Salary:- 14,00 Inhand + incentive - Good communication skills - qualification- HSC Pass - Language: Marathi & Hindi - Shift timing- 9:30-6:30 * Rounds of Interviews:- - HR round - Operations round Required Candidate profile Job Location: Majiwada, Thane-400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata: 8624868754 Perks and benefits * High Incentives and growth opportunities *
Posted 1 week ago
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