2.0 - 6.0 years

0 Lacs

karnataka

On-site

About Commvault: Commvault is recognized as the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks to keep data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and optimize data utilization. Job Description Overview: As a Technical Success Manager at Commvault, you will play a crucial role in delivering technical experiences across the Customer Lifecycle to ensure that customers meet their objectives. You will be responsible for Key Performance Indicators such as Time To Onboard, Time To Adopt, and Time To Value. Collaborating with Customer Success Managers, Support, and other teams, you will collect, curate, and provide feedback to enhance the overall Customer Experience, particularly focusing on Onboarding and Adoption stages of product deployments. What You'll Do: - Collaborate with cross-functional teams to achieve Time To Onboard, Time To Adopt, and Time To Value SLAs. - Continuously enhance technical proficiency through online training to deliver technical experiences across a diverse portfolio of customers and Customer Success Managers. - Participate in technical evaluations of customer contexts for risk mitigation, expansions, and assessments of deployments. - Utilize business systems to maintain an updated view of Customer Context, Deployment Health, and Risk. - Communicate Customer Status, Open Issues, Risk, and Mitigations using appropriate tools and platforms. - Drive Technical Outcomes directly with Customers, including Onboarding, Adoption, and Risk Mitigation. - Provide technical enablement to Customers for Commvault Products Workloads. - Participate in Risk Mitigation activities to support Subscription Consumption goals. - Ensure accurate and timely communication of Risk and Deployment status to Customer Success Managers. Who You Are: - Possess a minimum of two years of customer-facing experience in driving Technical Outcomes in the Data Protection domain. - Demonstrated ability to maintain technical proficiency in a competitive product landscape. - Capable of independently identifying and mitigating Customer Risk to enhance customer experience. - Hold Technical Certifications, College Degree, or equivalent experience related to Data Protection. - Ability to manage ambiguity and prioritize tasks in a dynamic SaaS environment. - Understanding of data center operations and relevant technologies. - Commitment to ongoing technical enablement and customer interaction. Why You'll Love Working Here: - Employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing opportunities - Annual health check-ups, Car lease Program, and Tuition Reimbursement - Inclusive company culture and Community Guild participation - Personal accident cover and Term life cover Commvault is committed to making the interview process inclusive and accessible to all candidates. If you require accommodation due to a disability or special need, please contact accommodations@commvault.com. For general inquiries unrelated to accommodations, please reach out to wwrecruitingteam@commvault.com. Join us at Commvault and #makeyourmark today!,

Posted 3 days ago

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