Back Office Executive

Handle Inquiries: Manage a large volume of incoming calls, emails, and chat requests promptly and professionally.

• Provide Information: Provide accurate, valid, and complete information about our products, services, pricing, and company policies by using the right methods and tools.

• Issue Resolution: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure full resolution.

• Customer Relationship Management: Build sustainable relationships and trust with customer accounts through open and interactive communication. • Order Processing: Process orders, forms, applications, modifications, and returns according to established department procedures.

• Record Keeping: Keep detailed and accurate records of customer interactions, transactions, comments, and complaints in our Customer Relationship Management (CRM, Cratio) system.

• Sales & Opportunities: Identify and assess customers' needs to achieve satisfaction and, when applicable, generate sales leads or upsell additional products/services.

• Team Collaboration: Communicate and coordinate with colleagues and other departments (e.g., Sales, Logistics, Technical Support) to ensure timely resolution of complex issues.

• Policy Adherence: Follow communication procedures, guidelines, and policies consistently.

• Experience: Proven customer support experience or experience as a Client Service Representative.

• Communication Skills: Strong verbal and written communication skills, including active listening, clear articulation, and professional presentation.

• Problem-Solving: Excellent problem-solving abilities and the capacity to troubleshoot, investigate, and provide practical solutions.

• Technical Proficiency: Familiarity with CRM systems (Cratio) and practices, as well as basic computer proficiency.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person