Responsibilities: Monitor alerts received from systems and address or escalate as per established service levels Respond to questions/requests received from clients and resolve issues/problems in a timely manner within scope of responsibility and abilities Monitor and perform System maintenance activities as per guidelines provided Collaborate with cross functional teams on application/process/network troubleshooting and escalate to level 2 as per agreed SLAs. Escalate all unresolved issues timely as per established SLAs Follow established support processes Analyze and assist with automation of manual support tasks where appropriate using AI or Scripts Establish and maintain Code control for scripts using industry standard tools Qualifications: Full time: 2-3 years of experience in IT Operations Soft Skills: Clear communications (listening, oral and written communications) Be a team player Strong collaboration skills Ability to work independently with minimal guidance Ability to follow process Self-driven & proactive Ability to learn quickly Ability to work in shifts as needed Ability to multi-task Customer Service Orientation Technical Skills: Windows Operating Systems – Server 2016, 2019 Microsoft Office tools, Office 365 Scripting Languages such as VBScript, Windows Batch Web servers such as IIS, Apache Tomcat Data Files moves and transfers (Sftp, Winscp, MQ) Working knowledge of SQL (backups, performance monitoring, basics queries) Job Type: Full-time Shift: Day shift Evening shift Night shift Rotational shift US shift Work Days: Monday to Friday Weekend availability Ability to commute/relocate: Chennai District, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person
As a Multi-Cloud senior DevOps and Team Manager with experience in CICD, you will be responsible for leading a team and ensuring efficient deployment and management of cloud infrastructure and services across various platforms. With a minimum of 8-10 years of experience, including at least 2 years in a leadership or Architect role, you will have a strong background in technologies such as Kubernetes, GCP, AWS, DevOps practices, and more. Your role will require expertise in areas such as Public Cloud (AWS, GCP, Azure), Microservices (Kubernetes, Docker, OpenShift), Infrastructure as Code (Terraform, Pulumi), and a variety of monitoring tools and networking technologies. Proficiency in CICD tools like Jenkins, GitLabCI, and knowledge of scripting languages like Bash and Python will be essential for optimizing deployment processes. In addition to technical skills, you will be expected to demonstrate experience in Release Management, Security practices, and Agile methodologies. As a Team Manager, you will oversee the performance and development of your team members, ensuring successful project delivery and alignment with organizational goals. This is a full-time position based in Chennai, Tamil Nadu, offering a hybrid remote work environment. Please note that candidates with less than 8 years of experience need not apply, and the role is not suitable for Junior or Mid-level professionals. If you meet the specified qualifications and have a proven track record in cloud infrastructure management and team leadership, we encourage you to apply by providing details about your current employer, location, notice period, current and expected salary, and confirming your Lead or Architect level status.,