*Job Title:* Collection Executive *Department:* Recovery / Collections *Location:* Ghatkopar *Employment Type:* Full-Time *Reporting To:* Collection Manager / Team Leader --- *Job Purpose:* To follow up with customers for overdue payments, negotiate repayment plans, and ensure timely recovery of dues while maintaining professionalism and compliance with company policies. *Key Responsibilities:* * Make outbound calls to delinquent customers for payment follow-up. * Explain the outstanding dues and available payment options. * Negotiate settlements or repayment plans within the authorized limit. * Maintain accurate records of customer interactions, commitments, and follow-ups in the CRM or CMS system. * Send payment links or reminders through SMS, WhatsApp, or email. * Coordinate with field officers if physical visits are required. * Escalate chronic defaulters or dispute cases to senior management. * Achieve daily, weekly, and monthly collection targets. * Adhere to compliance guidelines and avoid abusive or threatening language. *Required Skills and Qualifications:* * Minimum education: 12th pass / Graduate preferred. * 1–3 years of experience in collections, recovery, or customer service (Fresher with strong communication skills can be considered). * Good verbal communication skills in \[languages as per region, e.g., Hindi, English, Marathi]. * Basic knowledge of MS Excel or CRM systems. * Ability to work under pressure and meet deadlines. * Negotiation and problem-solving skills. --- *Preferred:* * Experience in collections for NBFCs, fintech, or credit card portfolios. * Exposure to tools like auto dialers, voice bots, or CMS dashboards. --- *Salary & Incentives:* * Fixed salary: ₹15000-25000 * Performance-based incentives applicable
Job Title: Telecaller (Collections) Location: Ghatkopar Company: Axiotta Technologies Pvt. Ltd. Department: Recovery / Collections Job Type: Full-time Job Summary: We are looking for a motivated and disciplined Telecaller to join our collections team. The ideal candidate will be responsible for contacting debtors via phone to recover pending dues, negotiating payment plans, and maintaining excellent customer communication, all while adhering to compliance standards. Key Responsibilities: * Make outbound calls to customers with overdue payments. * Follow-up on previous promises or settlements. * Explain repayment terms and encourage timely payment. * Maintain accurate and up-to-date records of all customer interactions. * Send payment reminders via SMS, WhatsApp, or emails when needed. * Escalate unresponsive or willful defaulter cases to seniors. * Follow RBI and internal compliance guidelines during communication. * Coordinate with field officers for physical visits in case of non-contactable accounts. * Achieve daily, weekly, and monthly collection targets. Key Skills: * Excellent verbal communication in Hindi and regional languages (Marathi/other preferred). * Basic computer skills (MS Excel, CRM entry, Google Sheets). * Good negotiation and persuasion abilities. * Patience and confidence to handle objections or hostile customers professionally. * Ability to work under pressure and meet targets. Eligibility: * Minimum Qualification: 12th Pass (Graduate Preferred). * Experience: 1-5 years in debt collection / telecalling / recovery (Freshers can apply with training support). * Prior experience in banking, NBFC, or collection agencies is a plus. Working Hours: * Monday to Saturday, 9:30 AM – 6:30 PM Sunday Off (Last Sunday Working, as per company policy) Salary & Benefits: 1) Fixed Salary per month (based on experience) 2) Salary will be disbursed on the 1st of every Month 3) Performance-based monthly incentives 4) Opportunity to grow into Team Leader, Senior Team Leader, Process Manager How to Apply: Send your resume to (hr@axiotta.com) or Message (+91 70391 43082- WhatsApp Only).
Job Description Job Title: Telecalling Executive Location: Ghatkopar Company: Axiotta Technologies Pvt. Ltd. Department: Debt-Recovery / Collections Job Type: Full-time Job Summary: We are looking for a motivated and disciplined Telecaller to join our collections team. The ideal candidate will be responsible for contacting debtors via phone to recover pending dues, negotiating payment plans, and maintaining excellent customer communication, all while adhering to compliance standards. Key Responsibilities: * Make outbound calls to customers with overdue payments. * Follow-up on previous promises or settlements. * Explain repayment terms and encourage timely payment. * Maintain accurate and up-to-date records of all customer interactions. * Send payment reminders via SMS, WhatsApp, or emails when needed. * Escalate unresponsive or willful defaulter cases to seniors. * Follow RBI and internal compliance guidelines during communication. * Coordinate with field officers for physical visits in case of non-contactable accounts. * Achieve daily, weekly, and monthly collection targets. Key Skills: * Excellent verbal communication in Hindi and regional languages (Marathi/other preferred). * Basic computer skills (MS Excel, CRM entry, Google Sheets). * Good negotiation and persuasion abilities. * Patience and confidence to handle objections or hostile customers professionally. * Ability to work under pressure and meet targets. Eligibility: * Minimum Qualification: 12th Pass * Experience: 1-5 years in debt collection / telecalling / recovery (Freshers can apply with training support). * Prior experience in banking, NBFC, or collection agencies is a plus. Working Hours: Monday to Saturday, 9:30 AM – 6:30 PM Sunday Off (Last Sunday Working, as per company policy) Salary & Benefits: 1) Fixed Salary per month (based on experience) 2) Salary will be disbursed between 1st to 5th of next Month 3) Performance-based monthly incentives 4) Opportunity to grow into Team Leader, Senior Team Leader, Process Manager Office Address/Work Location: Axiotta Technologies Pvt. Ltd. Office No. 209, 2nd Floor, 86 Cental A, Gangawadi, Lbs. Marg, Ghatkopar West, Mumbai – 400086 Office Time : 9:30 AM to 6:30 PM (9 Hours) Morning Break : 10:45 AM to 11:00 AM (15 Minutes) Lunch Break : 1:30 PM to 2:15 PM (45 Minutes)