Role description
Job Summary
We are seeking an experienced L2 AWS Cloud Infrastructure & DevOps Support Engineer to support cloud infrastructure, DevOps operations, and business-as-usual (BAU) activities. The role focuses on maintaining reliable cloud operations, resolving L2 technical incidents, supporting deployments, and ensuring platform availability.
The ideal candidate will have strong hands-on capability in AWS cloud infrastructure and DevOps, experience handling BAU operations, and knowledge of monitoring, logging, backup, and recovery processes.
Key Responsibilities
- Provide L2 operational support for AWS cloud infrastructure, investigating and resolving technical incidents within agreed SLAs.
- Troubleshoot cloud infrastructure, connectivity, access, deployment, availability, and performance issues.
- Monitor infrastructure health, capacity, availability, and operational status.
- Support DevOps activities and troubleshoot build and deployment-related issues.
- Support reliable application releases and rollback activities across development, test, and production environments.
- Automate routine operational activities where appropriate as part of DevOps support.
- Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and approved infrastructure updates.
- Monitor operational environments and support monitoring, logging, backup, and recovery processes.
- Perform restoration checks in accordance with established operational procedures.
- Escalate complex incidents with clear diagnostic evidence and contribute to root cause analysis and corrective actions.
- Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
- Coordinate with application, infrastructure, security, and development teams to resolve operational issues.
- Participate in on-call or out-of-hours support as required.
Required Skills
Proficient
- AWS cloud infrastructure
- DevOps
Intermediate
Knowledge
- Monitoring, logging, backup, and recovery processes
Experience
- Minimum 4 years of relevant experience in cloud infrastructure, DevOps, or production support, including hands-on AWS and L2 operational support.
- Strong problem-solving, documentation, communication, and stakeholder coordination capabilities.
- Ability to work effectively in an operational environment governed by SLAs and established support procedures.
Why Join UST
At UST, you can work on technology-led solutions that help organizations transform through cloud, infrastructure modernization, DevOps, and digital technologies. UST emphasizes innovation, collaboration, continual learning, and opportunities to grow while working with clients globally.
AWS Cloud Infrastructure, DevOps
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
