1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

Job Description: TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. Our client operates a marketplace for consumers, sellers, and content creators, providing merchandise and content from vendors and third-party sellers. We are currently seeking an HR Assistant II for an 8-month contract position in Hyderabad. Key Responsibilities: - Proficient in real-time monitoring in a call center environment, including SL, volume offered/incoming/handled vs. STF/Commit, outsourcing percentage, email backlogs, missed contacts, calls in queue, and wait time utilizing Excel templates. - Capable of writing root cause analysis for service failures. - ...

Posted 1 month ago

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