Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios. 2. Job Title – Autodesk applications 3. Location: Pune 4. Educational Background – BE/Btech 5. Key Responsibilities – 5. Must Have Skills: Job Description:

• Technical Support: Provide day-to-day technical support for Autodesk applications, addressing user inquiries and resolving issues promptly.
• Software Installation: Oversee the installation and configuration of Autodesk tools across various platforms and environments.
• Licensing Management: Manage software licensing, including allocation, renewal, and compliance, to ensure legal and efficient use of Autodesk products.
• Software Updates and Enhancements: Implement and manage software updates, patches, and enhancements to maintain the performance and security of Autodesk applications.
• User Training: Conduct training sessions and create documentation to educate users on the effective use of Autodesk tools and related processes.
• Performance Monitoring: Monitor application performance and undertake preventive measures to avoid potential issues and minimize downtime.
• Collaboration: Work closely with IT, engineering, and other departments to ensure seamless integration and operation of Autodesk software within the organization.
• Reporting: Generate and maintain reports on application usage, performance, and support activities to provide insights and recommend improvements.

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Proven experience in providing application support, specifically for Autodesk tools, is highly desirable.