Role & responsibilities Area Collection Manager Mortgage (LAP/NPA Focus) Key Responsibilities: Portfolio Management: Monitor and manage the delinquency buckets especially 30+, 60+, and 90+ DPD accounts. Drive resolution for Non-Performing Assets (NPA) and write-off cases. Collection Strategy Execution: Implement and execute bucket-wise collection strategies. Coordinate with tele-calling, field collection teams, and legal teams for recoveries. Legal and Recovery Action: Coordinate and initiate legal actions including SARFAESI, Section 138, and arbitration as applicable. Follow up with legal counsel, courts, and enforcement agencies for execution. Agency Management: Manage and monitor third-party collection agencies for performance, compliance, and productivity. Conduct regular training and audits for agency staff. Field Visits and Negotiation: Conduct field visits for skip tracing, settlement discussion, and asset verification. Engage with customers for restructuring/settlement when required. Reporting and Compliance: Maintain and report MIS on daily/weekly/monthly basis. Ensure adherence to RBI guidelines and companys internal collection policy. Preferred candidate profile Strong knowledge of mortgage/LAP products and recovery mechanisms Expertise in managing stressed assets and legal proceedings Excellent negotiation and communication skills Proven experience in skip tracing and hard collections Ability to manage teams and agencies effectively Working knowledge of SARFAESI, DRT, arbitration, etc.

Role & responsibilities The Head Infrastructure will be responsible for planning, executing, and maintaining infrastructure for commercial properties, including malls, multiplexes, retail spaces, and commercial buildings. The role includes managing new development, fit-outs, CAPEX projects, asset lifecycle, vendor coordination, and ensuring smooth day-to-day infrastructure operations with focus on safety, sustainability, and cost-efficiency. Key Responsibilities: 1. Infrastructure Strategy & Planning Develop long-term infrastructure strategy for malls, multiplexes, and commercial spaces. Lead design planning, technical due diligence, and layout finalization with architects, consultants, and developers. Prepare CAPEX & OPEX budgets for property development and maintenance. 2. Project Execution Lead greenfield and brownfield projects from design to handover including site supervision. Ensure timely completion of civil, MEP (Mechanical, Electrical, Plumbing), HVAC, escalators/lifts, fire systems, and landscaping works. Coordinate with internal stakeholders, external agencies, and government authorities. 3. Facilities & Asset Management Oversee day-to-day operation and maintenance of infrastructure, equipment, and utilities across sites. Ensure AMC (Annual Maintenance Contracts), SLAs, and SOPs are in place for housekeeping, security, parking, DG, HVAC, STP, WTP, and other systems. Monitor energy efficiency, building health, and infrastructure performance KPIs. 4. Compliance & Safety Ensure statutory compliance for all building codes, environmental regulations, fire safety, structural audits, etc. Implement emergency response systems, safety audits, evacuation plans, and fire drills. 5. Vendor & Team Management Handle procurement, tendering, and negotiation with vendors, contractors, and consultants. Build and lead a cross-functional infrastructure and engineering team. Review performance of external facility management partners. 6. Renovation & Expansion Plan and execute property renovations, reconfigurations, and tenant modifications. Ensure minimal disruption to retail operations during infra works. Preferred candidate profile Project & Construction Management MEP, Civil & HVAC Expertise Vendor Management & Procurement Regulatory Compliance Facility Operations & Energy Management Budgeting & Cost Control Team Leadership & Cross-Functional Coordination