As a Senior Software Engineer on our Customer Solutions team, you will leverage our Patient Experience Platform to support deeply customized use cases that enhance patient care. Your role will involve designing and implementing tailored solutions that meet specific client needs, ensuring seamless integration with existing systems and workflows. What You'll Do Collaborate with clients and internal stakeholders to translate requirements into technical solutions. Design and develop customized applications and integrations to extend the capabilities of our Patient Experience Platform. Ensure solutions are scalable, maintainable, and adhere to software development best practices. Collaborate with cross-functional teams to prioritize tasks and maintain a healthy backlog of customer-related initiatives. Build and maintain long-term client relationships by delivering tailored solutions that meet both business and technical needs. Enhance alerting mechanisms to proactively identify and address potential issues, minimizing alert fatigue. Engage with the QA team to coordinate testing for infrastructure changes. Integrate SRE practices into the software development lifecycle. Stay up-to-date with healthcare technology trends and apply innovations to improve system performance and user experience. Provide technical leadership and mentorship to junior engineers on the team. Participate in client-facing meetings and provide insights into technical feasibility, risks, and trade-offs. What You Have Bachelors or Masters degree in Computer Science, Engineering, or a related field. 3+ years of professional software development experience. Proficiency in front-end technologies (e.g., TypeScript, React, Next.js). Experience with back-end programming languages, particularly Python NodeJS. Familiarity with modern cloud platforms (Azure, AWS, GCP) and cloud-native architectures. Proficiency in CI/CD tools (e.g., GitHub Actions, Google Cloud Build) and version control (e.g., Git). Expertise in containerization and orchestration tools (e.g., Docker, Kubernetes). Experience implementing monitoring, logging, and tracing for cloud infrastructure components. Experience with on-call rotations and incident response in production environments. Strong leadership, communication, and collaboration skills. Commitment to product security, privacy, and data protection standards. Experience working directly with clients or customers to deliver technical solutions. Familiarity with integration platforms (e.g., APIs, Webhooks) and tools for interfacing with third-party systems in a healthcare context. Strong problem-solving skills and ability to adapt quickly to changing client requirements Why youll love working at Commure + Athelas: Highly Driven Team: We work hard and fast for exceptional results, knowing were doing mission-driven work to transform the countrys largest sector. Strong Backing : We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. Incredible Growth : Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. Weve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.