HR Service Delivery Analyst Accenture services Pvt Ltd

3.0 - 7.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As an HR Service Delivery Analyst at Accenture, you will play a crucial role in improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. Your primary focus will be on Employee Services, particularly in query and case management activities to address the needs, inquiries, and concerns of customers. It involves establishing and maintaining positive relationships, offering assistance promptly, and ensuring customer satisfaction through effective issue resolution across various channels like customer support hotlines, email support, live chat, and in-person interactions. Your responsibilities will include reading, understanding, and analyzing client processes as a subject matter expert. You will be expected to execute processes accurately and timely while helping team members overcome process-related queries. It will also be essential to escalate issues and seek advice for complex problems, create logical plans for activities, and ensure compliance with documentation requirements. Moreover, you will need to perform Root Cause Analysis on issues, propose process improvement ideas, participate in knowledge transfer sessions, and engage in various internal or client initiatives related to process enhancement. Additionally, you must have a clear understanding of performance metrics, plan proper work allocation, support team leads/managers with reporting, and ensure team members are well-equipped with a clear sense of direction and understanding of responsibilities. Your role will involve analyzing and solving lower-complexity problems, interacting with peers within Accenture, receiving instructions on daily tasks and new assignments, and making decisions that impact your work and that of others. You will work as an individual contributor within a team, with a focused scope of work. Please note that this position may require you to work in rotational shifts to ensure customer satisfaction and operational efficiency.,

Posted 4 days ago

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