Collaboration Managed Services Engineer (L2) NTT DATA

4.0 - 8.0 years

0 Lacs

karnataka

On-site

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to ensure the smooth functioning of our clients" Collaboration and Communication systems. This involves proactively monitoring work queues, identifying and investigating issues, and resolving technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a focus on preventing breaches of service level agreements (SLAs). Key Responsibilities: - Capture all required information for immediate resolution - Communicate with other teams and clients for extended support - Ensure continuous service by following thr...

Posted 1 day ago

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Presales Solutions Architect - Collab AHEAD

0.0 years

0 Lacs

gurugram, haryana, india

On-site

As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience. Technical Expertise In-Depth Knowledge of: Cisco Collaboration Stack: Cisco Unified Communications Manager (CUCM) Cisco Webex Licensing and BOM creation via CCW Cisco Contact Center Sol...

Posted 1 month ago

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Analyst, Info Sys 4 Kla Tencor

8.0 - 10.0 years

8 - 10 Lacs

Mumbai City, Maharashtra, India

On-site

The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management. Key Responsibilities: Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. Administer and manage OVOC server licen...

Posted 3 months ago

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