370 Attrition Management Jobs - Page 15

Role & responsibilities Consistently recruiting excellent staff. Maintaining a smooth onboarding process. Training, counseling, and coaching our staff. Resolving conflicts through positive and professional mediation. Carrying out necessary administrative duties. Conducting performance and wage reviews. Developing clear policies and ensuring policy awareness. Creating clear and concise reports. Giving helpful and engaging presentations. Maintaining and reporting on workplace health and safety compliance. Handling workplace investigations, disciplinary, and termination procedures. Maintaining employee and workplace privacy.

We are a Recruitment Firm In Business for over 15 years HQ @ Chennai. Our client a advertising firm with top brands in their portfolio is looking for HR Generalist. Role & responsibilities Must be Good In Drafting KRAs - This after discussing the department heads on the Roles & Responsibilities Employee onboarding and documentation Updating/Creating Employees files Managing employee relations and addressing grievances Performance management and appraisals Creating JDS for new vacancies in discussion with the stakeholders Exit management and conducting exit interviews Key Requirements : 1-2 years of experience in HR generalist roles Strong understanding of employee relations and HR Payroll Excellent communication and interpersonal skills Should be willing to commute within 30 minutes to the company. Good Initiatives to create Process Contact Vasudevan for queries 7845912093 Share your resume Email to svv@skillmine.co.in Preferred candidate profile Any Graduate Commuting time is a important point for this Job It has compact Employee size and this is a Great place to learn & Bring Systems and Processes Perks and benefits Is Mentioned in the Advt above

Roles and Responsibilities Manage employee grievances, ensuring timely resolution through effective communication channels. Develop and implement strategies to improve employee engagement, retention, and overall workforce satisfaction. Conduct regular performance reviews with employees to set goals, provide feedback, and coach for growth. Collaborate with HR teams to develop policies that align with business objectives and promote a positive work environment. Analyze attrition rates to identify trends and areas for improvement in employee relations. Desired Candidate Profile 6-11 years of experience in Employee Relations . Strong understanding of employee counseling, engagement, grievance management, HR policies, involvement, performance management, retention strategies. Excellent communication skills for effective interaction with employees at all levels.

We are looking for Candidates from Call Center Sales (voice) background (Domestics/International) for our Captive Call center for MALAD. This Job opportunity is on the Pay role of ICICI LOMBARD GIC PVT LTD General Description of the Job : Responsible in daily Voice operations of the call center supervising the performance of team 1. Drive sales through daily management of a team of 5-10 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving . 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives. 3. Monitor Major KPI of Outbound voice Team & performance 4. Provide consistent, balanced and timely performance feedback on CSR performance. 5. Ensuring a positive work environment, continuous learning and a high quality employment experience for the team. 6. Providing leadership and managing all operational standards. 7. Along with fellow Team Leaders, meeting and exceeding all department goals. 8. Applies timely performance management standards and processes 9. Day to day sales/service request management 10. Team leader from Motor/Health/Travel insurance team handling background preferred. Education Requirements/ Skills Any Graduate / MBA (Full Time/ Distance ) Total experience 3+ years Minimum 1- 2 years of experience as a Sales Team Leader in a domestic. Strong interpersonal, problem solving, negotiating, verbal & written communication skills Strong computer knowledge and technical skills (Dialer, Excel, Word) Strong People Management Skill Contact: NAMRATA 8591217920 namrata.shinde@ext.icicilombard.com

Hiring for Team Leader Role (Domestic Company) Graduate with minimum 2 years of on paper Team Lead Experience can apply. Salary-Max upto 5 LPA. Hike on last drawn. Must have experience into- Attendance, Roster, Attrition and Shrinkage. Required Candidate profile Excellent communication expertise required. Shifts- Rotational 24/7 shifts day shifts and 6 days working. Self-travel. Location-Baner Pune 15 days of notice period can apply. Contact-9373568988 Maaz

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, Outbound Sales, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Key Responsibilities: Manage day-to-day operations of the domestic sales process, including outbound and/or inbound sales campaigns. Drive the team to achieve and exceed daily/weekly/monthly sales targets and conversion ratios. Coach, motivate, and mentor team leaders and agents to improve performance and productivity. Monitor sales calls, provide real-time feedback, and ensure adherence to quality and compliance standards. Analyze sales metrics, customer feedback, and call reports to identify areas of improvement. Collaborate with training teams to enhance agent product knowledge and selling skills. Prepare performance reports, sales forecasts, and business reviews for management and clients. Manage escalations and complex customer interactions as needed. Coordinate with cross-functional departments (Training, HR, Quality, etc.) for smooth process delivery. Promote a performance-driven culture while maintaining high levels of employee engagement. Qualifications and Experience: Any Graduation 3- 6 years of BPO experience, with at least 12 years in Domestic BPO - Hardcore Sales. Proven experience in telesales, upselling, or cross-selling campaigns. Strong track record of achieving and exceeding sales KPIs. Skills Required: Excellent communication, persuasion, and negotiation skills. People management and team-building abilities. High energy and result-oriented mindset. Ability to analyze data and take data-driven decisions. Proficient in MS Office tools, especially Excel and PowerPoint. Fluency in English and local languages (as required by process).

We Are Hiring! | HR Business Partner (HRBP) | Hosur Location We are looking for a passionate and experienced HR Business Partner (HRBP) to join our dynamic team at a leading automotive manufacturing company based in Hosur. Experience Required: 12+years Role Split: 70% HRBP responsibilities, 30% IR (Industrial Relations) focus Industry: Automotive / Manufacturing Key Responsibilities: Act as a strategic partner to business leaders, driving people strategy and business outcomes. Employee engagement, performance management, talent development, and organizational development. Handle IR activities, including liaising with unions, managing employee grievances, compliance, and maintaining harmonious employee relations. Implement HR initiatives aligned with business objectives in a fast-paced manufacturing environment. Who Were Looking For: Strong HRBP background with a solid understanding of Industrial Relations. Experience in an automotive manufacturing setup preferred. Excellent communication, leadership, and problem-solving skills. Ability to manage stakeholders and drive change. Location: On-site, Hosur If you are passionate about building a high-performance culture and have the right experience, we'd love to connect! Interested candidates, share your profile at uma@bvrpc.com

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. As needed, schedule employees working times and provide backup support. Conduct regular assessments and share the results with stakeholders. Review and analyze communications between IT staff and customers. Provide regular feedback based on the periodic performance review. Manage process for communicating outage/emergency activities to the organization. Motivates team through timely rewards & recognitions. Train, coach, and mentor Service Desk Specialists (Level 1 / 2) including career development. Ensure staff compliance with company policies and measures. Knowledge on Service management concepts namely Tools and techniques Ability to maintain high confidentiality with sensitive information and data and display integrity. Experience in effectively interacting with employees or leadership teams from internal or client organizations. Proactively manages risk and maintains proper documentation. Proven abilities to work with data, analyze and draw inferences from the data available. Ability to articulate effectively while reporting, creating minutes and action plans. Ability to adapt quickly to changing priorities and conditions. Should be able to lead from front with no/minimum guidance. Preferred candidate profile Perks and benefits

Job Title: Employee Relations Assistant Manager Department : Human Resources Location : Gurgaon Reports To : Employee Relations Assistant Manager / HRBP Lead Role Summary The Assistant Manager – Employee Relations will be responsible for managing employee engagement, grievance handling, policy implementation, and compliance within the BPO environment. The role demands a strong understanding of labor laws, proactive conflict resolution, and the ability to drive a positive workplace culture. Key Responsibilities Employee Engagement & Retention Drive employee engagement initiatives aligned with business needs Analyze attrition trends and recommend retention strategies Conduct stay interviews and exit interviews Weekly and monthly R&R’s along with engagement activities RYG analysis and interviews to retain and forecast attrition Abscond calling / attrition calling management to win back employees ESAT Surveys and strategy to improve the overall employee experience Onboarding and Induction Grievance Handling & Conflict Resolution Address employee grievances and escalate complex cases as needed Conduct impartial investigations in cases of misconduct, harassment, etc. Mediate conflicts between employees or between employee and management Compliance & Policy Enforcement Ensure adherence to company policies and labor regulations Support audits, POSH compliance, and internal HR governance checks Maintain and update HR documentation and records Stakeholder Management Act as a point of contact between HR and operations for ER matters Partner with TLs/Managers to educate and support people management Conduct periodic pulse checks and feedback sessions Reporting & Analytics Track and report on ER metrics – grievances, warnings, attrition, etc. Recommend preventive action based on trend analysis Key Skills & Competencies Strong knowledge of labor laws and employee rights Empathy, discretion, and objectivity Excellent communication and conflict resolution skills Data-driven approach to problem-solving Ability to manage sensitive issues with maturity Qualifications Graduate or Postgraduate in HR, Labor Law, or related fields 4–6 years of experience in ER or HRBP roles in a BPO or similar setup Working knowledge of HRMS systems preferred Work Conditions Willingness to work in rotational shifts, if required Comfortable with high-paced, employee-intensive environments 6 days working environment Role & responsibilities Preferred candidate profile Perks and benefits

Job Opening: Team Leader BPO Industry | Cyfuture Location: Gandhinagar, Gujarat Company: Cyfuture Contact HR: Rahul 8420011376 Position: Team Leader Industry: BPO / Call Center / Customer Service Experience: 2 to 5 Years Education: Graduate (Any Stream) Salary: 25,000 28,000 per month Job Responsibilities: Lead and motivate a team of customer service executives. Monitor team performance and ensure KPIs are met. Handle escalations and ensure customer satisfaction. Conduct regular training and coaching sessions. Prepare performance reports and feedback for improvement. Desired Candidate Profile: Proven experience in a BPO or call center leadership role. Strong communication and interpersonal skills. Ability to manage a team effectively under pressure. Good analytical and problem-solving abilities. Why Join Us? Reputed organization with growth opportunities. Supportive work environment. Opportunity to lead and make an impact. Apply Now! Call or WhatsApp HR Rahul at 8420011376 to schedule your interview.

Talent Acquisition & Onboarding: Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization's operating structure from a perspective of layers, spans, etc. Work with talent acquisition partner to identify different available avenues for sourcing of right talent Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization Talent Management: Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines, for the assigned region Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level Design and conduct assessment centers for critical transitions Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns Expected to provide coaching on managerial and people development to regional managers Business Partnering: Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions Expected to proactively identify opportunities for increased efficiency and effectiveness Maintain strong individual connect and regular touch points with all employees from the assigned business groups Solve for front-line attrition by doing attrition analysis and taking corrective action Regular visit to sales offices in the regions and interact with the employees. Attend sales review meetings and market visits Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines Oversee the process of payroll for third party employees and ensure timely disbursement of salary to the off-roll employees through vendor Capabilities & Requirements: MBA - HR from Tier 1 campus with proven working experience of 3-6 years in business partnering Exposure to start up environment is an added advantage. Strong business acumen & understanding of the business Understanding of HR concepts and evolving HR practices Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership

We are seeking a Senior HR (Employee Engagement Specialist) Strong organizational, analytical, and interpersonal skills are a must. As a direct connection toemployees, the desired candidatemust be keenly aware of employee relations ensuring they are healthy throughout the organization. Key Responsibilities: Weekly onboarding and orientation 100% Policy Adherence Management Grievance Readdressal Internal Talent Mobility Management Review and Monitor Attrition Employee Engagement Schedule, Plan & Road Map Desired Skill Set: Bachelors degree in any specialization or a related field. 3 to 5 yrs. of progressive hands on experience in roles related to employee engagement, employee experience, or human resources. This may include experience in HR, talent management, or organizational development. Experience in creating and implementing programs that enhance employee engagement, such as surveys, recognition programs, team-building events, and wellness initiatives. Experience in managing employee relations issues, resolving conflicts, and creating a positive organizational culture. Experience working with employee feedback, surveys, and engagement metrics to identify trends, measure success, and propose improvements. Certifications related to the role is an added advantage. Location Preference: Candidates living in Chennai and can join immediately. Interview Details: Walk-In Interview (Monday - Friday) or Virtual Interview Looking forward to meeting potential candidates. Contact Person Farjana Shajahan Contact Number 8148794767 (Kindly WhatsApp your resume) Email farjanas@billedright.com Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. You can apply for other job opportunities at the below link https://billedright.zohorecruit.in/jobs/Careers

Job Title: HR Generalist Employee Engagement (Night Shift) Company: Sunknowledge Pvt Ltd Website: www.sunknowledge.com Work Location: Salt Lake Sector V, Near RDB Cinema Hall. Shift Timing: 4:30 PM to 2:00 AM (Monday to Friday) Job Summary: Sun Knowledge Pvt Ltd is seeking a proactive and enthusiastic HR Generalist Employee Engagement to join our Human Resources team during the night shift. The ideal candidate will play a pivotal role in driving employee engagement initiatives, enhancing the onboarding experience, managing HR communications, maintaining accurate documentation, and supporting key HR operations. This role is integral to fostering a positive and productive workplace culture. Key Responsibilities: 1. Onboarding & Induction Manage end-to-end onboarding processes, including documentation, verification, and system updates. Conduct engaging induction sessions to orient new hires with the companys culture, policies, and values. Coordinate with cross-functional teams to ensure new employees are fully equipped for their roles. 2. Employee Engagement Design and implement employee engagement strategies and initiatives to boost morale and retention. Organize internal events, celebrations, and recognition programs aligned with business objectives. Collect and analyze employee feedback via surveys and focus groups to improve engagement. 3. HR Documentation Draft and issue HR documents such as offer letters, confirmation letters, promotion letters, and experience certificates. Maintain and update employee records, ensuring compliance with internal and legal standards. 4. Reporting & Analytics Generate and present periodic HR reports including metrics like attrition, headcount, and engagement levels. Analyze HR data to identify trends and support strategic decision-making. 5. Compliance & Employee Support Address and resolve employee queries related to HR policies and processes. Ensure adherence to all statutory and company HR policies. Key Qualifications & Skills: Experience: Minimum 1 years in an HR Generalist or Employee Engagement role, preferably within a BPO/KPO environment. Education: Graduation Strong verbal and written communication skills. Proficient in MS Office and HRMS platforms. Ability to work independently and manage multiple priorities under tight deadlines. Willingness and adaptability to work in a night shift environment. Perks & Benefits: Competitive compensation package. Exposure to a fast-paced, multicultural work environment. Access to employee wellness and engagement programs. Transport facilities provided for night shift employees. You can Share me your resume to pronoyguha.roy@sunknowledge.com with a Subject line " Applying for HR Generalist Role"

Job Description: As the HR-Business Partner for the field sales teams for the respective Region, the incumbent will oversee the talent acquisition, talent management and day to day business partnering with our sales division's employees. The role involves frequent travel to different branches in the region. Job Responsibilities: • Lead talent acquisition efforts for sales roles & ensure a seamless onboarding experience to selected candidates. • Partner with sales leadership to drive workforce planning and talent management initiatives. • Implement performance management processes to drive sales team excellence. • Foster a positive work culture across sales branches and address employee concerns promptly • Identify training needs and deliver programs to enhance sales capabilities • Track and publish weekly/monthly HR metrics for the region to support decision-making. Key Skills Required: • Experience of working with field sales team as their HR Business Partner • Experience of talent acquisition for Sales processes • Strong understanding ofsales processes, performance management, and talent development within a sales environment. • Excellent communication, interpersonal, and leadership skills. • Ability to build strong relationships and collaborate effectively with sales leaders and cross functional teams. • Proficiency in HRIS systems and MS Office suite. Experience and Education: • 70%+ marks in 10th and 12th • 3+ Years of experience in HR function of a Sales organization with a focus on sales HR or business partnering. • MBA from any of the top tier colleges would be preferred.

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Responsible for End-to-End Life Cycle Management of employees Responsible for HR operations, Employee Engagement, enhancing staff performance, supporting employee development, communicating role expectations, running orientation/onboarding processes Required Candidate profile Expertise in End to end life cycle management & all human resources operations to ensure they are aligned with business goals. Skilled at Power Point, MS EXCEL, Data Analysis & Management Reports.

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industrys first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally. Zeta Tachyon offers Rich digital-first cardholder experiences Native embeddable banking support Hyper-Personalization Policy Engine to launch segment-of-one card programs Web-based product configurators to launch in days vs. Quarters Rapid innovation & extensibility via APIs, event streams, and more Modern & intuitive web-based back-office experiences Next-gen regulatory risk & compliance capabilities Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter About the role Zeta is looking to hire an Associate/Sr. Associate- People Partner. Job Location: Bangalore Responsibilities Ensure a seamless execution of all HR programs and processes within the BU. Have a pulse of the business unit and constantly think about how to improve the effectiveness of the business unit - by looking at teams, structure, and processes. Coach leaders at various levels and guide them on HR related guidelines and practices. Work with them to align, enable, and equip them and their teams to deliver to business unit OKRs. Collaborate closely with the centre of excellence teams to ensure solutions designed to meet business problems and needs. Administer org-wide programs like performance reviews, rewards and recognition etc. Review and analyse employee-related data to identify trends and recommend solutions to improve performance, retention, and employee experience. Resolve complex employee issues and grievances. Maintain an effective level of business literacy about the business unit's vision, goals, GTM strategy, business plans and its competition. Skills Excellent communication and articulation skills. Strong stakeholder management skills. Engineering organizations: Understand how an engineering organization functions, possess knowledge of engineering role, engineering practices. Comprehend how engineers think, and ways to keep them engaged and motivated. In-depth understanding of HR functions and practices. Strong business acumen, problem-solving abilities and analytical thinking skills. Experience and Qualifications Bachelors degree in any field. MBA/PGDM degree in Human Resource Management. 3+ years of HR business partnering or generalist experience supporting leaders at stable engineering organizations. Adeptness and ability to cope with a fast-paced work environment by being hands-on. Passionate about innovative HR solutions and process improvement. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.