824 Attrition Management Jobs - Page 15

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office ** THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD ** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 to 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity.2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Dear, We are hiring for international BPO_ Team Leader for Gurgaon Location for One of the leading clients. Salary _ 7 LPA Roles and Responsibilities Manage a team of customer service representatives to achieve operational excellence. Oversee daily operations, ensuring efficient call center operations and attrition management. Develop and implement strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure effective communication among team members, stakeholders, and clients. Desired Candidate Profile 5-10 years of experience in BPO operations or similar industry. Proven track rec...

Job Summary: We are seeking an experienced Human Resources Manager to join our real estate company. The successful candidate will be responsible for managing all aspects of human resources, including recruitment, employee relations, benefits, and compliance. The ideal candidate will have a strong background in HR and experience working in the real estate industry. Key Responsibilities: 1. Recruitment and Hiring: Develop and implement recruitment strategies to attract top talent in the real estate industry. 2. Employee Relations: Foster positive employee relations, resolve conflicts, and provide guidance on company policies and procedures. 3. Benefits and Compensation: Develop and administer ...

eClerx_ Hiring _HRBP_Pune Role & responsibilities: Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program Oversee the 90-Day On-boarding program. Ensure that the employees in the Program attend KM trainings programs Conduct sessions to explain the concept of Performance Appraisals in the Organization. Help new managers with evaluating their subordinates. Conduct exit interviews of A/SAs within timelines Timely closure of PIP cases for A-SAs Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts Monitor PIP for bott...

As a part of this role, you will be responsible for conducting new joinee connect sessions during week 1, 3 monthly, and 6 monthly intervals across GAC and MI&A. It is crucial to ensure that the buddy process is meticulously followed to provide a smooth onboarding experience. Additionally, you will be tasked with owning and executing the MI&A bootcamp every quarter. A key aspect of this position involves building and maintaining an HR dashboard to effectively identify trends and provide data-driven recommendations to support decision-making processes. You will also play a pivotal role in driving employee engagement initiatives across various locations for GAC and MI&A. This will involve cond...

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements...

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing • Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. • Monitors operations to ensure adherence to service level standards and company/department policies and procedures. • Ensures professional and courteous customer support services are delivered to remote a product...

The Regional Head- Trade role in the Retail Liabilities business unit of Retail Banking requires you to build Trade-Fx business through the branch banking team and ensure service delivery and TAT. You will collaborate with various stakeholders in branches to elevate the business to the next level while ensuring compliance with policies at all times. Your responsibilities will include building Trade and forex business for the zone with the support of branches to meet Tfx targets, enhancing customer services by improving TAT and FTR, ensuring trade compliances including AML, KYC, and MTM monitoring, and minimizing customer attrition. Additionally, you will be responsible for providing adequate...

You are invited to join IEnergizer Noida as an AVP/ VP Operations for the Domestic Travel Process. If you have a background in travel BPO, this opportunity is for you. Your main responsibilities will include managing the delivery of Travel accounts, ensuring contractual SLA management, and overseeing client management on a day-to-day basis. You will be expected to lead client and internal calls, deploy optimal workflows, and review Quality Control measures to ensure the desired delivery goals are met. With a team of over 500 FTs across multiple Travel accounts under your supervision, you will play a crucial role in monitoring performance metrics, trend analysis, and operational reviews. Your...

Responsibilities: Manage Talent engagement across the employee lifecycle. Define Employee Value Proposition (EVP) and drive culture change through an engagement framework. Successfully monitor the pulse of the employees to ensure a high level of employee engagement. Conducting regular employee roundtables: 1-on-1 meetings with employees, Monthly managers Meet, skip level meetings and open houses. Work closely with leaders and teams to understand the pulse of the business to help build and execute thoughtful engagement plans that also enable retention of the employees. Deliver core HR programs at a scale that support employee and manager capability, best-in-class performance management, and e...

EqualizeRCM - Hiring Alert !! (Interested candidates can share your resume to varsha.d@equalizercm.com) Role : HRBP (Employee Relations ) Shift : Night Shift (6.30 to 3.30 PM) Work Location : Mysuru (WFO) Key Responsibilities: Manage employee relations issues and provide guidance to management and employees. Conduct investigations into employee complaints and grievances. Develop and implement employee engagement initiatives. Ensure compliance with labor laws and company policies. Provide training and support to managers on employee relations best practices. Maintain accurate records of employee relations cases and resolutions. Collaborate with HR team to develop policies that enhance workpla...

Key Performance Area Processes Implementation of HR Systems and Processes. From induction to exit . . Involved in interventions around employee development like training, enablement programs etc. Employee Data Management, Org structures Induction of mid and senior level new joinees. Continuous improvising the process by seeking feedback To ensure effective implementation of the Performance Management System, Bi Annual and Annual, including facilitation of goal setting process to ensure alignment to company goals, providing feedback to employees, counseling, coaching, collation of forms and ratings, ratings review and analysis etc. Ensure proper PMS feedback process and handle all the escalat...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements...

About the job Time Office Executive : The Time Office Executive's duties extend far beyond simply recording arrival and departure times. Their responsibilities often encompass: Attendance Management: This includes meticulously tracking employee attendance, managing leave requests, monitoring late arrivals and early departures, and resolving any discrepancies. Data Entry and Maintenance: Accurately inputting and maintaining employee data, including attendance records, leave balances, and shift schedules, is critical. Accuracy is paramount to avoid errors in payroll and ensure compliance. Payroll Processing Support: Time Office Executives play a vital role in preparing data for payroll process...

Job Summary: The Head of HR is responsible for leading and managing the Human Resources function at the medical college, ensuring alignment of HR strategies with institutional goals. This role encompasses all HR functions including recruitment, policy development, compliance, employee relations, performance management, and professional developmenttailored to the academic and healthcare environment. Key Responsibilities: 1. HR Strategy & Leadership Develop and implement HR strategies aligned with the medical college's academic and healthcare mission. Provide strategic leadership on workforce planning, talent acquisition, and organizational development. Collaborate with senior leadership to fo...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in Social Media, voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

You will be working for a TOP MNC in the US Residential Mortgage- Loan Origination sector. The job locations available are Bangalore and Hyderabad. You must possess strong people management skills to excel in this role. In Bangalore, the available positions are as follows: - Operational Manager: 10-20 years of experience, with a salary of 25LPA including Variables. You should have at least 2+ years of experience as a Manager or Senior Manager on paper. - Trainer (US Mortgage): 4-12 years of experience, with a salary of 10LPA including variables. In Hyderabad, the available positions are as follows: - Team Lead: 6-12 years of experience, with a salary of 10LPA including Variables. You must ha...

Role Overview The HR Business Partner will act as a strategic partner to the LAP business vertical, driving end-to-end employee lifecycle management. This role ensures seamless HR service delivery by aligning people practices with business priorities, supporting employees from onboarding to exit, and building an engaged, performance-driven workforce. Onboarding & Induction Facilitate smooth onboarding for new joiners in the LAP vertical. Coordinate with IT, Admin, and relevant teams for day-one readiness (assets, IDs, system access). Conduct HR induction sessions and ensure completion of joining formalities/documentation. Ensure timely creation and maintenance of employee records in HRMS Emp...

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards companys vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements...

Roles and Responsibilities Manage employee life cycle activities such as recruitment, onboarding, training, performance management, and separation. Handle employee grievances and engagement initiatives to improve overall workforce satisfaction. Conduct exit interviews to identify areas for improvement in retention strategies. Develop and implement policies related to HR operations, including business partnering with stakeholders. Ensure compliance with company's HR policies and procedures. Desired Candidate Profile 5-10 years of experience in an HRBP and HR Operation. Strong understanding of employee life cycle activities (recruitment-separation) and ability to manage multiple projects simul...

Key Responsibilities: Lead full-cycle IT recruitment with sourcing, interviews, and selection Manage HR processes: retention, engagement, rewards, employee relations, compliance Maintain effective relationships with employees and candidates Document requisitions, manage data, and generate reports Must have experience in PF, ESIC, Payroll process Enhance candidate experience and optimize recruitment efficiency Coordinate post-interview debriefs and recruitment activities Develop and communicate HR policies; ensure understanding and compliance Manage Rewards & Recognitions programs Identify automation opportunities to streamline HR workflows Resolve conflicts professionally and mediate effecti...

Job description hiring for Assistant Manager International voice process. international Voice Experience is mandate Role Description: The Assistant Manager is responsible for leading a team in an international voice process, ensuring smooth operations, maintaining customer satisfaction, and driving performance improvements Key Responsibilities: - Team Leadership: Manage and mentor Team Leads and ensure smooth operations. - Inbound Voice Support: Oversee customer interactions and ensure high-quality service delivery. - Performance Management: Monitor KPIs, SLAs, and drive process improvements. - Escalation Handling: Address complex customer issues and ensure timely resolution. - Training & De...

Responsibilities: Lead a voice process team of 15–20 associates. Ensure quality, performance, and process compliance. Handle client escalations and ensure timely resolution. Drive continuous improvement initiatives. Required Candidate profile Eligibility: Graduate in any discipline. Minimum 1 year of experience as a Team Leader in Voice/Customer Service. Strong communication, leadership, and people management skills.

Position Overview: HR Lead Product We are seeking a strategic and visionary HR Lead to architect the future of our core product teams and drive the evolution of a world-class product organization. This role goes beyond traditional HR, it demands a powerful blend of strategic foresight, hands-on execution, and strong business acumen tailored to the pace of product-driven technology companies. As a key partner to business leaders, Product & Engineering Heads, and CXOs, you will be instrumental in scaling the organization, fueling innovation, and nurturing a culture of excellence in a rapidly growing environment. Key Duties and Responsibilities: Strategic Partnership: Serve as a trusted advisor...