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Quality Analyst - Team Lead IBSTLABS

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a Quality Analyst - Team Lead at IBST LABS in Mumbai, your role will involve leading quality analysis processes, facilitating team communication, managing financial aspects, conducting research, and leveraging analytical skills to optimize operational efficiency. Key Responsibilities: - Minimum 1 year of experience as a TL (on paper) - Proficient in International Voice Process - Skilled in people management and Excel - Experience in managing attrition, shrinkage, CSAT, AHT, NPS & more - Strong communication, leadership, and adaptability skills - Lead and motivate your team to achieve operational KPIs - Drive process enhancements and ensure client satisfaction - Monitor performance, offer ...

Posted 2 days ago

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