Attrangi Designs

About the job: Key responsibilities: 1. Handle customer queries across different channels (calls, emails, chats). 2. Provide accurate information about products, orders, and services. 3. Resolve customer complaints with empathy and efficiency. 4. Maintain records of customer interactions and feedback. 5. Collaborate with internal teams to ensure smooth order processing and service delivery. 6. Strive to deliver a seamless and positive customer experience. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 3,00,000 - 3,60,000 /year Experience: 1 year(s) Deadline: 2025-10-08 23:59:59 Other perks: Informal dress code Skills required: English Proficiency (Spoken), English Proficiency (Written) and Effective Communication Other Requirements: 1. Strong written and verbal communication skills (multilingual is a plus). 2. Familiarity with CRM tools and basic technical knowledge. 3. Empathetic, patient, and professional in handling customer queries. 4. Ability to stay calm under pressure and manage high-volume interactions. 5. Flexible to work across multiple support channels (chat, email, WhatsApp, phone). 6. Open to feedback, training, and continuous learning. 7. Goal-oriented with focus on response time, resolution, and customer satisfaction. 8. Willingness to work flexible shifts, including weekends/holidays if required. 9. Positive attitude with strong problem-solving skills. 10. Team player who aligns with our customer-first values and culture. About Company: Attrangi is an embodiment of India's rich culture & art as well as contemporary elegance & sophistication. It was born out of Saloni & Vidushi's innate love for jewellery, passion for fashion and flair for designing. The jewellery is a play of pretty aesthetics & dramatic styles where each piece is handcrafted using the best stones and quality job work. With an increasing need for stylish jewellery for destination weddings, Attrangi brings in beautifully curated pieces at affordable prices.