- Bachelor's degree You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Key job responsibilities We're seeking a Team lead for our FC operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations - Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you. - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. Ability to manage day and night shifts. Experience with Microsoft Office products and applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key Goals & Matrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically Key job responsibilities Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically BASIC QUALIFICATIONS Basic Qualifications Bachelor’s Degree or 5+ equivalent professional experience 2+ years of people management experience 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Experience in data mining and dataset preparation using SQL Experience in data visualization tools like Tableau or Quicksight Experience writing scripts using Python Proficiency in Microsoft Office Suite Good critical thinking skills and attention to detail 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review system PREFERRED QUALIFICATIONS Preferred Qualifications Familiarity with Lean Six Sigma concepts desired and certification Experience handling workplace violence situations Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Be solutions-focused, customer-focused, and always deliver excellent follow-up. Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key Goals & Matrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically Key job responsibilities Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically BASIC QUALIFICATIONS Basic Qualifications Bachelor’s Degree or 5+ equivalent professional experience 2+ years of people management experience 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Experience in data mining and dataset preparation using SQL Experience in data visualization tools like Tableau or Quicksight Experience writing scripts using Python Proficiency in Microsoft Office Suite Good critical thinking skills and attention to detail 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review system PREFERRED QUALIFICATIONS Preferred Qualifications Familiarity with Lean Six Sigma concepts desired and certification Experience handling workplace violence situations Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments Be solutions-focused, customer-focused, and always deliver excellent follow-up. Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.