2+ months of human resources and Canteen operations experience 2+ months of customer service experience 2+ months of Microsoft Office products and applications experience High school or equivalent Experience in confidential environments The Canteen Ops Administrator will supervise canteen operations in alignment with the agreed terms and conditions visa viz the agreement with the org and the canteen vendor. The key responsibilities included and not limited to vendor identification, food safety audits, feedback analysis to drive employee satisfaction. The role involves overseeing all aspects of canteen operations, including team supervision, vendor integration, ensuring food quality and hygiene, and coordinating audit and stands and practices Key job responsibilities Vendor Management & Staff Supervision: Identify and manage canteen vendors, ensuring they adhere to all terms for smooth daily operations of kitchen/cafeteria utility operations by ensuring availability of canteen services in all shifts Cleaning, Sanitation & Hygiene Audits: Ensure daily cleaning and sanitation of kitchen surfaces, equipment & utensils. Regularly audit the kitchen for cleanliness and hygiene, maintaining high standards throughout. Food Variety, Cost & Support: Ensure a diverse menu is prepared at standard costs across all buildings. Inputs on food options to be shared with the canteen vendor as received from associates. Canteen Standards & Health Compliance: Structure and enforce canteen policies, focusing on food variety, cleanliness, and health compliance. Adhere to and enforce health and safety regulations, including regular audits and staff training. Vendor Training & Equipment Maintenance: Align canteen vendors and staff on hygiene practices and staff behavior. Regularly check of kitchen equipment, reporting any malfunctions or damages to the vendor. Quality, Service & Customer Feedback: Maintain high standards of food quality and customer service. Conduct regular surveys on food quality and promptly address any complaints or feedback. Inventory & Procurement Management: Conduct regular inventory checks on snacks and kitchen supplies. Coordinate with the vendor for timely procurement of snacks and catering for daily requirement and engagement of associates as required. Teamwork & Health Safety: Collaborate effectively with canteen staff to ensure smooth operations. Participate in health and safety training, ensuring all staff are aware about safety standards and ensure safety procedures are followed. 2+ months of human resources and Canteen operations experience 2+ months of customer service experience 2+ months of Microsoft Office products and applications experience High school or equivalent Experience in confidential environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Experience with Microsoft Office products and applications - Speak, write, and read fluently in English - 1+ years of manufacturing or customer-facing environment experience Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. A day in the life Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Identifying the impact of trends and making data backed decisions. Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Graduate in any discipline preferably from recognized university. MBA About Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon currently has presence in India (www.india.amazon.com) by way of Development Centers across three locations; Bangalore, Chennai and Hyderabad, which works on complex technology and operations challenges that directly drive business on Amazon.com. In addition to this, there are retail teams that strive towards providing world class customer experience to our customers across www.amazon.in and www.junglee.com, followed by a dynamic operations team that ensures customer orders are fulfilled and delivered on time. Summary Description About the Role: The individual will implement HR plans and solutions in order to achieve strategic business initiatives and deliver results. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. Key to the position is the ability to keep the team organized, prioritized and on time while also serving as a "go to" for all areas and departments which dovetail with HR. This candidate will help foster a cooperative and communicative atmosphere. Key job responsibilities • Implement employee surveys and questionnaires; help HRBP’s in analysis and action planning based on survey results • Responsible for onboarding and partnering with the recruitment team in hiring associates based on business forecasts. • Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce • Implement new policies, procedures and programs in support of Business • Be the first point of contact for all employee grievances and partner with the HR Business Partner in conducting necessary investigations. • Provide MIS support for Attrition analysis, includes- analyzing Exit interview, observe trends and highlight important aspects, prepare and publish dashboards • Drive engagement initiatives like – New hire Buddy/ mentoring program, Voice of Employee, Round tables and Brown Bag session and R&Rs • Partner with HRBPs to drive Career pathing sessions/ initiatives Support the L&D team in conducting training needs assessment for employees across levels Responsible in conducting regular vendor audits to ensure labor compliance. • Support the L&D team in conducting training needs assessment for employees across levels • Responsible in conducting regular vendor audits to ensure labor compliance • Responsible for statutory compliance Degree in HR, HR Management, Labor Relations, or a related field. Excellent communication skills, both verbal and written. Knowledge with Microsoft Office products and applications experience Ability to demonstrate highly effective cognitive and analytical skills, including problem analysis, decision making. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Diploma or Degree in Electrical/Mechanical/Electronics and communication/Instrumentation and Controls with 3 Years of Experience. Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Minor Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA. Tools inventory update. PPM schedule maintenance. Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical/Mechanical/Electronics and communication/Instrumentation and Controls with 3 Years of Manufacturing Plant Maintenance Experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION The WHS officer will be responsible for partnering with a site operations team in a Delivery Station to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The WHS officer will be responsible to lead a safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional. BASIC QUALIFICATIONS 2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering Bachelor’s degree in engineering or a related field required. Experience in reputed private or government organizations Experience managing multiple direct reports. Must be flexible regarding shifts. Experience implementing lean principles and process improvement in an operational environment. Experience managing multiple direct reports PREFERRED QUALIFICATIONS Supply chain, Construction or Manufacturing Safety experience with mix of exempt and non-exempt employees at a site of at least 200 people preferred. Master’s degree preferred Experience in a fast paced, changing/growing organization Government Certified Safety Professional preferred Excellent written and verbal communication skills, including comfort interfacing with site leaders. Ability to develop and implement department goals and strategies. Strong analytical skills with demonstrated problem solving ability. Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION The WHS officer will be responsible for partnering with a site operations team in a Delivery Station to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. The WHS officer will be responsible to lead a safety team members: Safety Specialist, Safety Coordinators, Onsite first aid Associates. This individual must create and execute leadership development plans for their Safety Associates on their team. They must communicate safety team expectations and give frequent and appropriate feedback to their safety teams and ensure they are executing to the core competencies of an Amazon safety professional. BASIC QUALIFICATIONS 2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering Bachelor’s degree in engineering or a related field required. Experience in reputed private or government organizations Experience managing multiple direct reports. Must be flexible regarding shifts. Experience implementing lean principles and process improvement in an operational environment. Experience managing multiple direct reports PREFERRED QUALIFICATIONS Supply chain, Construction or Manufacturing Safety experience with mix of exempt and non-exempt employees at a site of at least 200 people preferred. Master’s degree preferred Experience in a fast paced, changing/growing organization Government Certified Safety Professional preferred Excellent written and verbal communication skills, including comfort interfacing with site leaders. Ability to develop and implement department goals and strategies. Strong analytical skills with demonstrated problem solving ability. Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Role and Responsibilities: We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of business analysts, program managers or area managers. Leading process improvements Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. BASIC QUALIFICATIONS 1+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION INSLP (Security & Loss Prevention) is hiring an SLP Specialist to support growth of the “SLP MDR Concessions Abuse Program” and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust. The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function. As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines. Key job responsibilities Security Operation Implementation and follow-up of Loss Prevention Plan in MDR Concessions Audits and Compliance Conducting SLP audits and implementing SOPs Surprise check and reports at LM (Last Mile) stations Keeping the plans and SOPs updated Periodical check of documentation Adhering to SLAs defined for the SLP MDR Concessions Abuse Program Process Improvement and Loss Prevention Process review, gap analysis and implementation of necessary improvements Weekly, monthly and quarterly assessments Loss prevention reporting Working on feedbacks received from internal and external stakeholders Follow up and completion of CAPA Recommending loss prevention initiatives based on on-ground intel Loss Prevention Analysis and Investigation Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction Conduct investigations by working closely with CS and support functions in SLP and Ops Meeting the weekly investigation targets and submitting investigation reports Sharing RCAs and PTG initiatives on shrink and unmet goals BASIC QUALIFICATIONS Bachelor's degree 4+ years of work in identifying security issues and risks, and developing mitigation plans experience 3+ years of security, compliance and risk management experience, or Bachelor's degree Experience with common security monitoring, log analysis and forensic tools Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques Experience in fraud/risk investigations - Experience in one or more of the following domains: access- control system and methodology, network security, application- and system-development security, security architecture and models, cryptography, and operations security Experience in management Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience communicating results to senior leadership, or experience researching and documenting support for accounting conclusions PREFERRED QUALIFICATIONS CISSP, CISA, CISM or other security certification, or Associate's degree or above Experience working in e-commerce / retail / supply chain / financial services business Experience with research and investigation skills or equivalent Experience leading process improvements Experience in retail, operations and/or business management Experience with automated controls Experience in conducting training programs Proficiency in data analysis and reporting tools Regional language proficiency based on location Knowledge of digital payment systems and associated risks Track record of successful investigation closures Understanding of legal frameworks related to financial fraud Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION Job summary Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need self driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. This role requires to travel for business requirements. Trainer Best Behavior 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals. 3- Proactively track mapped stations performance and pre-announce training interventions. 4- Must be approachable and exhibit the best behavior while at work. 5- Always be up to date with the latest techniques, tools, and processes. 6- Own to support territory specific or zonal projects. 7- Drive in quality & learning related metrics 8- Hold a strong hand in excel, PPT, AI tool content making, Email writing 9- Build strong connect with stakeholders and support in shaping business by proactively offering visibility on recurring outliers. 10- Keeping business and stakeholders updated about all the training interventions. Key job responsibilities Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals. 3- Proactively track mapped stations performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned territory and region. 5- Managing live performance metrices end to end for the assigned territory. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting chime sessions & Class room sessions to the stake holders A day in the life Track the day to day business metrics and plan to visit the mapped stations for metric improvement Involve and engage well with mapped LA/LGs for daily L&D activities Offer visibility on daily reporting's and progress updates BASIC QUALIFICATIONS - - Training and Quality Excellence - - Training and Coaching Effectiveness - - Stakeholder Management - - Excel - VLOOKUP, Pivot, Week-on-week Trend, etc. PREFERRED QUALIFICATIONS - - Project Management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.