As an AI Engineer - Enterprise Search, you will be responsible for leading the development and optimization of our multi-tenant enterprise search solution. Your primary focus will be on creating scalable systems that seamlessly integrate with customer environments, utilizing advanced AI and ML technologies. You will play a key role in designing and managing the enterprise knowledge graph, implementing personalized search experiences, and driving AI-powered innovations to enhance search relevance and ITSM workflows. Your responsibilities will include: - Building and structuring our enterprise knowledge graph to effectively organize content, people, and activities, thereby improving search relevance. - Developing and refining personalized ranking models that can adapt to user behavior and continuously enhance search results. - Designing strategies to customize AI language models based on each customer's data to ensure accuracy and context. - Exploring innovative approaches to combine Large Language Models (LLMs) with search engines to provide solutions for complex queries. - Writing clean, robust, and maintainable code that seamlessly integrates with multi-tenant systems. - Collaborating with cross-functional teams to align search capabilities with ITSM workflows. - Mentoring junior engineers and leveraging the expertise of experienced members to grow as a technical leader. To be successful in this role, you should possess: - 3-5 years of experience working on enterprise search products with AI/ML integration. - Expertise in multi-tenant systems and secure integration with external customer systems. - Hands-on experience with search platforms such as Elasticsearch, Solr, or similar tools. - Strong coding skills in Python, Java, or equivalent programming languages. - A strong passion for solving complex problems using AI and a commitment to delivering user-friendly experiences.,
Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. If this opportunity sounds intriguing to you, continue reading. **Qualifications:** - Minimum of three years of experience in designing modern applications with user-centric design principles. - Experience working on B2B SaaS applications and a solid understanding of conversational experiences. - Proficiency in staying on top of non-functional requirements, building scalable design systems, responsive layouts, and accessible experiences. - Hands-on experience using design tools such as Figma, Sketch, Adobe XD, or Illustrator on a daily basis. - Ability to collaborate effectively with a team, present ideas during brainstorming sessions, and make quick design decisions while leveraging basic design principles. - Growth mindset, continuous self-improvement, and a sense of responsibility towards work. - Familiarity with cultural values and the ability to collaborate with teammates effectively. **Responsibilities:** - Drive user research programs in collaboration with product managers to conduct interviews with real-world customers and refine the product iteratively. - Co-own the product roadmap with the product and engineering teams, influencing prioritization for upcoming quarters. - Present user journeys and walkthroughs to the team and customers to enhance understanding of the product. - Make informed decisions using product analytics to improve user experience and product capabilities. - Publish design practices and discoveries on the Atomicwork blog if you have a passion for writing. - Self-direct your work, co-own the product, and act as an owner with autonomy and responsibility for customer satisfaction. **Culture:** - Autonomy, trust, ownership, mastery, impatience, and customer obsession are the core cultural values at Atomicwork. - Employees have the opportunity to shape the company and business from idea to production. - The company values self-direction, trust, commitment, continuous improvement, progress, and customer-centric approach. **Compensation and Benefits:** - Competitive compensation package and benefits tailored to suit you and your family. - Join a fantastic team known for being the top reason why individuals choose to work at Atomicwork. - Enjoy a hybrid work model with a balance between office and remote work. - Access to convenient offices located in five different cities. - Flexible work timings, generous paid time off, comprehensive health insurance, premium Apple hardware, flexible allowances, team events, and annual outings for team bonding. To apply for this role, click on the apply button and answer a few questions about yourself and your work. Stay tuned to hear from us about the next steps. For any additional information, feel free to email careers@atomicwork.com.,
Role Overview: Atomicwork is dedicated to revolutionizing the digital workplace experience by integrating people, processes, and platforms through AI automation. The team is currently focused on developing a cutting-edge service management platform that empowers growing businesses to streamline operations and achieve business success. Key Responsibilities: - Drive technical products by overseeing cross-team collaboration and managing complex project schedules, while also clearing roadblocks to ensure project completion. - Develop and manage the integration strategy and roadmap to meet the evolving needs of customers in the ITSM domain. - Conduct in-depth research, analyze data, and engage in customer conversations to understand and define problems and solutions with the team. - Collaborate with designers and engineers to ensure they grasp user needs and make informed product decisions. - Collaborate with the sales and marketing teams to shape messaging and effectively communicate the product's value. - Take ownership of and uphold the quality of the product areas managed by your team, striving to deliver top-notch software with each release. Qualifications Required: - Minimum 4 years of experience in product management within the B2B SaaS sector, preferably in the ITSM or related enterprise software field. - Proven track record of managing product integrations, APIs, or third-party software ecosystems. - Proficiency in working with integration platforms, API management, and data synchronization between enterprise systems (e.g., CRM, ERP, HRMS, etc.). - Strong problem-solving skills, with the ability to switch between creative and analytical thinking. - Passion for enhancing end-user experience and meticulous attention to detail. - Excellent communication skills, including the capacity to document and present design concepts effectively. Company Culture: As part of Atomicwork, you have the opportunity to shape the company and its business processes from conception to execution. The organizational culture values autonomy, trust, ownership, mastery, impatience, and customer obsession, creating an environment where continuous learning and growth are promoted. Note: The Additional Details section has been omitted as it does not contain any specific information related to the job role.,