ATEC is a global leader in clean cooking technologies. Following our biogas growth in Cambodia and Bangladesh, in 2021 ATEC has launched a new IoT product version of its eCook connected induction cooking device. Globally over 4 billion people still do not have access to clean cooking technologies and we see both biogas and electric cooking as key technologies to solve this issue by also generating significant carbon offset potential. Our new Senior Manager, Customer Success will play a pivotal role in managing ATEC’s user success program and strategy. This position will focus on optimizing user engagement with ATEC’s products to maximize carbon credit generation while ensuring users experience seamless onboarding and sustained success throughout their journey. The role will collaborate closely with project implementation leads across countries to execute strategies that enhance user satisfaction and product utilization. At ATEC, we view those we serve not simply as customers, but as users—valued partners with whom we seek to build lasting, collaborative relationships that extend far beyond a single transaction. This perspective reflects our commitment to supporting and empowering our users throughout their entire journey with us. We are seeking an experienced professional who can design and oversee ATEC’s user success strategy while fostering collaboration across teams. The ideal candidate will have a strong background in customer success management, strategic planning, and data-driven decision-making to ensure ATEC users achieve maximum value from their clean cooking solutions. KEY RESPONSIBILITIES User Success Strategy Development Design a comprehensive strategy to optimize usage of ATEC’s clean cooking solutions. Design, refine, and execute ATEC’s global customer (user) success strategy to drive product adoption, long-term engagement, and user satisfaction. Define usage prompts, gates, and incentives to enhance engagement and carbon credit generation. Map the user journey and establish frameworks for successful onboarding and sustained usage. Lead the development of tools, processes, and metrics to track and improve the user journey, including onboarding, usage education, support, and retention to ensure the selection of the right user, right household. Champion a user-centric culture throughout the organization as part of our #continuouslearning Usage Management Lead the execution of the user success strategy by working closely with project implementation leads in various countries and with ATEC marketing. Implement initiatives that increase sustained product use to ensure high levels of usage Collaborate with relevant internal teams to ensure effective tracking and reporting of program performance metrics, providing input on requirements and insights to support continuous improvement. Regularly review program effectiveness and recommend adjustments to enhance user engagement and outcomes. Stakeholder Collaboration & User Engagement Work closely with internal teams, project implementation leads, and field operations to align user success strategies with organizational goals. Serve as the primary point of contact for project implementation leads regarding user success initiatives. Actively engage with users in the field—conduct in-person visits, gather feedback through surveys and interviews, and build strong, trust-based relationships. Design and implement user-focused experiments, such as A/B tests of incentives, prompts, and engagement strategies, to continuously improve user experience and product adoption. Collaborate with the carbon origination and implementation teams to interpret usage trends and translate insights into actionable engagement strategies. Provide coaching, tools, and capacity building to customer-facing teams to deliver consistent and high-quality user support as well as proactively address user pain points. User Experience Optimization Develop initiatives that improve the overall user experience with ATEC products from onboarding through sustained usage. Identify opportunities for proactive engagement to address challenges and enhance satisfaction. Establish feedback loops that bring user insights into product iterations and service enhancements. Knowledge Sharing & Continuous Improvement Capture insights from program execution to refine strategies and share best practices across teams. Support training and capacity-building efforts related to user success programs globally. QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in business, marketing, or a related field; advanced degree preferred. Minimum 5 years of experience in customer success management or program strategy roles. Proven track record in designing and executing successful user engagement strategies. Strong analytical skills with experience in data-driven decision-making and performance tracking. Familiarity with carbon credit programs or clean cooking solutions is highly desirable. Excellent communication skills, both written and verbal, with the ability to convey complex concepts effectively across diverse audiences. Experience working in cross-functional teams within a global organization. Proficiency in CRM tools and data visualization platforms (e.g., Hubspot). PERSONAL ATTRIBUTES Strategic thinker with a proactive approach to problem-solving and ability to translate organizational goals into actionable strategies. High emotional intelligence and ability to build strong relationships across teams and cultures. Detail-oriented with exceptional organizational skills. Passionate about sustainability and making a positive impact on global communities. Adaptable in fast-paced, distributed environments with competing priorities. Passionate about leveraging technology to create impactful solutions aligned with ATEC’s mission. Driven to help people and communities Show more Show less
ATEC is a climate tech company that provides clean cooking solutions to households across the Global South. Our IoT-enabled electric induction stoves and biodigesters replace biomass-fueled cooking in Asia and Africa, while simultaneously generating fully digitised carbon credits and providing households at the base of the pyramid with access to global carbon markets. ATEC is decarbonising cooking through verifiable technology and solving a health problem that affects 1 in 2 people on the planet. The Backend & Cybersecurity Engineer will lead the development and security of backend services and APIs that power our IoT and carbon credit platforms. This role will focus on building scalable and secure backend applications, implementing best-in-class security measures, and integrating with external services while ensuring robust protections across all APIs and data systems. Ideal candidates have strong experience in backend engineering with secure coding practices, cloud security controls, DevSecOps, and transitioning from monolithic to microservice-based architectures. This is a remote role and requires a minimum of 4h overlap AEST work schedule (Mo-Fr 9am-5.30pm). Backend Development: Design, develop, and maintain scalable backend systems and APIs for various use cases (e.g., public, private, and partner-facing). Optimize backend performance for reliability and scalability under diverse workloads. Drive the migration from monolithic systems to microservice-based architecture. Ensure robust integration between IoT backend systems and secure cloud endpoints. Cloud Security Implementation: Develop and implement comprehensive cybersecurity policy for the business based on audit findings Establish and enforce security policies for cloud infrastructure, including Identity and Access Management (IAM) roles, least privilege access, and multi-factor authentication (MFA). Monitor and mitigate security risks using tools like AWS Security Hub, GuardDuty, and CloudTrail. Implement secure data storage, encryption (in-transit and at-rest), and backup strategies. Perform regular vulnerability assessments and penetration testing of APIs and cloud systems. API Security and Integrations: Design and implement secure APIs with authentication, authorization, and rate-limiting mechanisms (OAuth2, JWT, API keys). Develop and maintain integrations with external platforms while ensuring data security and compliance. Harden APIs against potential threats, such as replay attacks and brute-force attempts. Monitoring, Logging, and Incident Response: Set up comprehensive monitoring and logging systems to detect and respond to security and dropout events promptly. Develop and maintain incident response procedures, ensuring swift mitigation of breaches or anomalies. Use tools like AWS CloudWatch, Splunk, or ELK stack for real-time monitoring and analytics. Collaboration Work closely with backend, hardware, and data teams to enable reliable device-cloud interaction. Coordinate with the Backend & Cybersecurity Engineer on shared infrastructure, service interconnectivity, and deployment workflows. Support business and product teams with data infrastructure capabilities. Other activities as determined by the Chief Technology Officer Qualifications and Experience: Tertiary degree in Computer Science, Engineering or a related field Proficiency in backend programming (e.g., Python, Node.js, Java) with a focus on secure development practices Hands-on experience with API security standards (e.g., OAuth2, JWT) and secure integration patterns Experience with development and scaling of containerized environments (e.g. Docker, Kubernetes) and their security models Solid understanding of encryption protocols, firewalls, and network security controls. Experience in monitoring and securing production environments. Awareness of DevSecOps principles and integrating security into CI/CD pipelines. Strong communication skills and able to interact with technical and non technical stakeholders Personal Attributes: Demonstrate your commitment to our values Enjoy working in a fast paced and dispersed work environment Open Source contributor a bonus High attention to detail Proactive approach, be visible and vocal, have an opinion Excellent written and verbal communicator, with the ability to translate technical jargon into everyday language Driven to help people and communities
ATEC is a climate tech company that provides clean cooking solutions to households across the Global South. Our IoT-enabled electric induction stoves and biodigesters replace biomass-fueled cooking in Asia and Africa, while simultaneously generating fully digitised carbon credits and providing households at the base of the pyramid with access to global carbon markets. ATEC is decarbonising cooking through verifiable technology and solving a health problem that affects 1 in 2 people on the planet. The ESG & Impact Reporting Officer will play a critical role in capturing, analysing, and communicating the environmental and social outcomes generated by ATEC’s work. Reporting to the Chief Carbon Officer, this role will ensure ATEC’s projects and activities are consistently aligned with international ESG frameworks and stakeholder expectations. By establishing robust data systems, performance tracking processes, and transparent reporting, the ESG & Impact Reporting Officer will strengthen ATEC’s ability to communicate measurable impact to investors, partners, regulators, and communities. This role will also collaborate across internal teams, enhancing ATEC’s reputation as a trusted provider of sustainable and verifiable impact solutions. KEY RESPONSIBILITIES ESG Strategy Develop and implement ESG strategy to achieve impact and reporting objectives Support the integration of ESG objectives into company-wide strategy and project delivery Collaborate with leadership to define ATEC’s ESG and impact reporting roadmap Monitor emerging ESG trends and disclosure requirements to inform business strategy Data Collection and Analysis Develop and maintain systems for collecting ESG and impact data across global projects. Provide insights and recommendations through regular analysis of performance indicators and outcomes Ensure the accuracy, reliability, and consistency of reported information Impact Measurement and Performance Tracking Define and implement indicators for measuring project-level and company-wide impact Develop dashboards and reports that track progress against ESG targets and KPIs Identify areas of improvement and recommend strategies to enhance positive impact Develop a comprehensive annual impact report Investor and ESG Reporting Prepare high-quality ESG and impact reports for investors, partners, and stakeholders Develop periodic impact reporting framework and prepare impact reports Respond to investor and donor requests for ESG and impact data in a timely manner Translate technical results into engaging impact narratives and visuals Reporting Framework Compliance Ensure compliance with evolving global ESG standards and disclosure requirements Provide guidance across teams on compliance with ESG frameworks Stakeholder Engagement Collaborate with internal teams to capture ESG and impact-related insights Engage external stakeholders to validate impact reporting where required Support communications teams to articulate ATEC’s mission and impact Risk Assessment Identify ESG-related risks and opportunities across projects and portfolios Assist in scenario planning for climate-related risks and resilience factors Develop recommendations to mitigate risks and enhance ESG performance Carbon Market Monitoring & Insights Track carbon markets dynamics—pricing, liquidity, buyer preferences, ICVCM/CCP integrity signals, registry governance Publish a monthly Carbon Markets Intelligence Brief with clear implications and actions for ATEC Monitor UNFCCC guidance, authorisation pathways, and corresponding adjustments Translate developments into guidance on claims, labelling, and dual-use restrictions Track phase updates, eligible programs/methodologies, and airline demand trends Maintain a live matrix of LoA processes, authorisation scope, use restrictions, fees/share-of-proceeds, and registry linkages Other activities as determined by the Chief Carbon Officer QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in Sustainability, Environmental Science, Economics, Business, or related field. Minimum 3 years of professional experience in ESG, impact measurement, or sustainability reporting roles. Strong knowledge of international ESG and impact reporting frameworks (GRI, SASB, CDP, TCFD, etc.). Proven track record in managing ESG or social impact data and reporting systems. Previous experience in any roles within the carbon markets is a plus. Ability to analyse complex datasets and communicate insights clearly and effectively. PERSONAL ATTRIBUTES Strategic thinker with a proactive approach to problem-solving and ability to translate organizational goals into actionable strategies. High emotional intelligence and ability to build strong relationships across teams and cultures. Detail-oriented with exceptional organizational skills. Passionate about sustainability and making a positive impact on global communities. Adaptable in fast-paced, distributed environments with competing priorities. Passionate about leveraging technology to create impactful solutions aligned with ATEC’s mission. Driven to help people and communities.
ATEC is a climate tech company that provides clean cooking solutions to households across the Global South. Our IoT-enabled electric induction stoves and biodigesters replace biomass-fueled cooking in Asia and Africa, while simultaneously generating fully digitised carbon credits and providing households at the base of the pyramid with access to global carbon markets. ATEC is decarbonising cooking through verifiable technology and solving a health problem that affects 1 in 2 people on the planet. Our new Head of Customer Success and Product Adoption will play a pivotal role in ensuring users are engaged with ATEC’s products to an optimal level, and achieve maximum value as a result. This role leads user engagement and adoption strategy, driving seamless onboarding, ongoing satisfaction, and maximized carbon credit generation. The Head of Customer Success and Product Adoption will partner with cross-functional and project implementation leads to execute strategies aligned with user needs and organizational objectives. At ATEC, we view those we serve not simply as one-time customers, but as long-term product users—valued partners with whom we seek to build lasting, collaborative relationships that extend far beyond a single transaction. This perspective reflects our commitment to supporting and empowering our users throughout their entire journey with us. This leader will champion the customer journey and user experience, leveraging product management principles to coordinate feedback, prioritize feature improvements, and implement initiatives that enhance product utilization. The ideal candidate combines deep product management experience with customer success expertise to translate user insights into impactful solutions. KEY RESPONSIBILITIES Customer Success & User Adoption Strategy Lead development and implementation of ATEC’s customer success and product adoption frameworks, optimizing onboarding, engagement, and user satisfaction. Map and continually improve the end-to-end user journey, identifying moments to drive adoption, reduce friction, and enhance value realization. Work with product and technical teams to introduce features and prompts that reinforce engagement and high-value usage behaviors. Design incentive and education programs that promote sustained product use and maximize carbon credit generation. Usage Management & Support Partner with project teams and marketing to deliver sustained usage programs, measure engagement metrics, and drive retention. Regularly review performance, recommend adjustments, and implement best practices to improve user engagement and product stickiness. Provide strategic coaching, documentation, and enablement tools to customer-facing teams to deliver consistent, high-quality user support. User Experience, Product Feedback & Enablement Act as the voice of the user in cross-functional settings, ensuring customer feedback is systematically captured and informs product and service enhancements. Collaborate with the product team to prioritize feature requests, influence product roadmap decisions, and support launches that expand customer success outcomes. Lead user testing, pilots, and A/B experiments to validate adoption strategies and new product features. Translate support and usage data into actionable insights for product innovation and operational improvement. Stakeholder Engagement & Relationship Building Develop strong relationships with users through field visits, interviews, and surveys; serve as a trusted advisor and advocate for their success. Collaborate across countries and functions to ensure alignment between user adoption strategies and organizational priorities. Facilitate feedback loops between users, implementation teams, and product managers to enable rapid response to emerging opportunities and challenges. Knowledge Sharing & Continuous Improvement Capture insights from program execution to refine strategies and share best practices across teams. Support training and capacity-building efforts related to user success programs globally. Other responsibilities as delegated by the Chief Operations Officer QUALIFICATIONS AND EXPERIENCE Bachelor’s degree in product management, business, marketing, or related field; advanced degree preferred. Minimum 5 years’ experience in customer success management, user experience and adoption, or program strategy roles, including exposure to product management or user-centric product design. Demonstrated success in executing user engagement and adoption strategies, with a track record of partnering with product teams to drive improvements. Strong data-driven decision-making skills and experience managing performance metrics and feedback loops. Experience working with base-of-pyramid customers or emerging consumer markets is highly desirable. Excellent communication skills for diverse and global teams; proficiency with CRM and analytics platforms (e.g., Hubspot) preferred. PERSONAL ATTRIBUTES Strategic thinker with a proactive approach to problem-solving and ability to translate organizational goals into actionable strategies. High emotional intelligence and ability to build strong relationships across teams and cultures. Detail-oriented with exceptional organizational skills. Passionate about sustainability and making a positive impact on global communities. Adaptable in fast-paced, distributed environments with competing priorities. Passionate about leveraging technology to create impactful solutions aligned with ATEC’s mission. Driven to help people and communities.
Senior Manager, Financial Planning & Analysis (FP&A) POSITION REPORTS TO: Chief Finance Officer (CFO) EMPLOYMENT BASIS: Full-time LOCATION: Remote (AEST time zone) TIME COMMITMENT: 5 days per week Role Description ATEC exists to decarbonise cooking for all households across the Global South with our smart eCook stoves. 4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry. ATEC’s patented IoT technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector. ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale. The Senior Manager, FP&A will be responsible for delivering robust financial insights, analysis, and reporting to support ATEC’s strategic decision-making and growth. This position will lead budgeting, forecasting, and financial modelling activities, partner with teams inside and outside the organization, and serve as a finance business partner to senior leaders. The Senior Manager, FP&A will also drive process improvements, support resource allocation, and help optimize business performance and operational efficiency. The role will support the review and enhancement of ATEC’s financial model in order to further ATEC’s strategic mission. This is a hands-on role reporting to the CFO and is part of a small finance team, working closely with the Finance Manager. Key Responsibilities Financial Analysis, Modelling and Reporting Build and maintain financial models, conduct scenario & variance planning and analyses, translate strategic initiatives into financial terms, identify key financial drivers, and support decision-making across the organization. Analyze financial data, KPIs, and trends to provide actionable insights and recommendations for improving business performance and informing strategic discussions. Provide financial guidance and support for new projects, investments, and cost-saving initiatives. Analyze financial data, key performance indicators, and trends to provide insights and recommendations for improving business performance. Prepare and present financial reports (including grant reports), forecasts, budgets, and variance analysis to senior management. Budgeting, Forecasting & Planning Lead the annual budgeting, cash flow planning, and periodic re-forecasting processes in collaboration with department heads and senior leadership. Oversee and consolidate quarterly and annual planning cycles, ensuring alignment with organizational goals and timely completion of financial plans. Stakeholder and Investor Management Support the (monthly) financial close process and prepare financial reporting packages for senior leadership, functional units, Board and FRAC Committees. Serve as a finance business partner to leaders across functions, building strong relationships to drive financial alignment and accountability. Prepare and support the due diligence process for investors, working across teams to collate and prepare responses. Design, guide, and streamline the communication between ATEC and its board, investors, and potential future business/finance partners for finance related matters. Communicate with internal stakeholders on matters related to budgeting, forecasting and financial planning. Process Improvement & Data Management Identify and implement process improvements to enhance the efficiency and effectiveness of FP&A activities, including automation and digitization of reporting. Ensure integrity and accuracy of financial data across systems and reports, creating standardized templates and validation processes. Support the integration and optimization of financial systems and business intelligence tools. Collaborate with cross-functional and global teams to understand business drivers and support resource allocation. Identify opportunities to streamline processes and improve efficiencies within the finance function. Develop business cases for proposed process improvements or system enhancements. Ensure accuracy and integrity of data used in financial analyses through regular validation processes. Create standardized templates for reporting purposes and ensure consistent data collection across the organization. Special Projects Lead or participate in special projects and ad hoc analyses, such as fundraising, grant raising and reporting, or market expansion Other activities as determined by the CFO QUALIFICATIONS AND EXPERIENCE CA or CPA qualification Finance degree or equivalent degree in Statistics or a related field Minimum of 3-5 years relevant experience in financial management, budgeting, planning and analysis Advanced Microsoft Excel skills Business Intelligence experience (desirable) Experience working in a distributed team in a regional or global context, within a complex industry Personal Attributes Alignment with ATEC’s core values of One Team, Continuous Learning & Goal-Orientated Enjoy working in a fast paced and distributed startup/scaleup work environment Comfortable with rapid iteration High attention to detail Excellent written & verbal communicator, with the ability to translate complex financial concepts into everyday language across languages and cultures Resolute in using your skills and experience to make the strongest possible impact in the world
JOB TITLE: Operations & IT Support Administrator POSITION REPORTS TO: Chief Operations Officer EMPLOYMENT BASIS: Permanent LOCATION: Remote [GMT +2 to GMT +5:30] TIME COMMITMENT: Fulltime ROLE DESCRIPTION ATEC exists to decarbonise cooking for all households across the Global South with our patented IoT eCook stoves. 4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry. ATEC’s patented IoT technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector. ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale. The Operations Support Assistant will provide comprehensive administrative and operational support to the Global HQ team. This role ensures the smooth functioning of systems, processes, and IT-related coordination across the organization. The position involves managing end-user devices, supporting identity and access controls, maintaining compliance documentation, and coordinating incident response and security awareness activities. KEY RESPONSIBILITIES 1. End-User & Device Management Coordinate the setup, configuration, issuance, and return of company devices (laptops, peripherals, etc.). Support end-users with hardware, operating system, MDM, and VPN issues. Facilitate repairs, replacements, and the secure disposal of devices. 2. Identity & Access Management Assist with multi-factor authentication (MFA) enforcement and password resets. Support user role and permission management in line with organizational access controls. Conduct quarterly access reviews and help manage account provisioning and deactivation. Log and support responses to identity-related incidents (lost devices, phishing attempts, account lockouts). 3. Infrastructure & Systems Support Coordinate data backup and recovery procedures in collaboration with the Technology and operations teams. Support the documentation and tracking of systems configurations and maintenance schedules. 4. Security & Compliance Assist in planning and executing security awareness and phishing simulation exercises. Support policy enforcement and incident response documentation. Maintain compliance records and track corrective actions following incidents. 5. Policy & Governance Maintain up-to-date IT and operations policy registers and documentation. Ensure proper alignment of onboarding and offboarding processes with company policies. Support periodic audits and ensure all records meet internal governance standards. Other responsibilities as delegated by the Chief Operations Officer QUALIFICATIONS AND EXPERIENCE Experience Diploma or Bachelor’s degree in Business Administration, Operations Management, or IT-related field. 1–2 years of experience in administrative or IT operations support roles. Basic understanding of IT systems, identity management, and security awareness principles. Excellent organizational, coordination, and communication skills. High attention to detail and ability to handle confidential information responsibly. Strong teamwork and service-oriented mindset. PERSONAL ATTRIBUTES Alignment with ATEC’s core values of One Team, Continuous Learning & Goal-Orientated Enjoy working in a fast paced and distributed startup/scaleup work environment Comfortable with rapid iteration High attention to detail Resolute in using your skills and experience to make the strongest possible impact in the world