ASV Consulting Services(lenovo client)

Technical Support Representative Lenovo India Pvt. Ltd. is seeking a professional and polite Technical Support Representative to deliver excellent customer service. The role involves answering customer inquiries, troubleshooting product issues, and ensuring a smooth user experience. Responsibilities: Respond promptly to customer inquiries via email, chat, and phone. Identify customer needs, clarify information, research issues, and provide solutions. Diagnose and troubleshoot technical issues related to products and services. Provide step-by-step guidance and educate users on platform features and best practices. Follow standard operating procedures and escalate issues to internal teams as needed. Record conversations in CRM and collaborate with teams to address technical problems. Gather user feedback and communicate insights for product improvements. Participate in training to enhance knowledge of products and services. Adhere to company policies and procedures. Must Have: Fluency in spoken and written English, spoken Hindi, and one native language. Basic knowledge of PC hardware and Windows OS. Minimum typing speed of 25 words per minute. Should Have: Strong problem-solving and customer handling skills. Good reading and comprehension abilities. Understanding of PC working principles. Good to Have: Knowledge of Lenovo products and call center processes. Experience with Windows 10/11 installation, troubleshooting, and driver/applications. Hardware certification. Basic knowledge of sales support (upsell). Experience in a similar role. Shift: General shift, 5 days working (Monday to Sunday process). Qualifications: Fresher or 1-2 years of customer service/support experience. Education: Any degree (10+2+3/4) or diploma (10+3/10+2+3). Strong technical aptitude and understanding of computer science. Strong phone and communication skills. Fluency in English and Hindi. Previous experience in technical support/customer service is a plus. Interview Rounds: 3 (Virtual or Walk-in)