Caller Agent Job Description Position Title : Telecaller Job Location : Mayapuri , New Delhi Department : Sales/Customer Support/Telemarketing Key Responsibilities: Inbound/Outbound Calls: Handle a high volume of inbound or outbound calls professionally and efficiently. For Sales Agents : Make outbound calls to prospects or customers, sell products/services, and generate leads. For Customer Service Agents : Answer incoming calls from customers, resolve their queries, provide support, and ensure a positive customer experience. Product/Service Knowledge: Understand the products or services being offered to provide accurate information to customers or prospects. Explain the features and benefits clearly, ensuring that the customer is well-informed. Customer Engagement: Build rapport with customers by listening to their needs and offering solutions. Address customer complaints and concerns with empathy and professionalism. Maintain a high level of customer satisfaction by providing timely follow-ups and assistance. Data Entry and Record-Keeping: Accurately update customer information in CRM systems after each call. Log all interactions, including calls made, customer queries, and any issues raised during the call. Sales and Targets: For telesales roles, meet or exceed sales targets, which could include converting leads into sales, upselling, or cross-selling. Track sales progress and provide reports as required. Problem Solving and Escalation: Troubleshoot customer issues and resolve complaints within a timely manner. Escalate complex issues to the appropriate department or supervisor for further resolution. Compliance and Adherence to Policies: Ensure calls are made or received within company guidelines, adhering to scripts, and maintaining compliance with regulatory standards. Maintain confidentiality and handle sensitive customer information responsibly. Team Collaboration: Work closely with other agents and teams to ensure seamless service delivery and customer satisfaction. Participate in training sessions, meetings, and contribute ideas for process improvements. Key Skills & Qualifications: Communication Skills: Excellent verbal communication skills are essential, including the ability to speak clearly and confidently over the phone. Active listening skills to understand customer needs and provide appropriate responses. Sales/Customer Service Experience: Previous experience in sales or customer service (for telesales or support roles) is preferred, but not always required. Problem-Solving Abilities: Ability to handle challenging customer situations and resolve conflicts effectively. Computer Proficiency: Comfortable using customer relationship management (CRM) systems, call-handling software, and basic computer programs (e.g., Microsoft Office). Attention to Detail: Accuracy in recording customer interactions and updating records. Patience & Empathy: Ability to maintain a calm and positive demeanor, especially when dealing with upset or frustrated customers. Time Management: Ability to manage a high call volume efficiently and prioritize tasks. Educational Requirements: Typically, a high school diploma or equivalent is required. Some positions may require a bachelor's degree or relevant experience depending on the industry. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

We are seeking an experienced Digital Marketing Manager to lead and execute our digital marketing strategies. The ideal candidate will have at least 5 years of experience in digital marketing, with a strong focus on SEO (On-Page, Off-Page, Technical), PPC, Social Media Marketing, and ad campaigns . You will be responsible for driving traffic, enhancing our online presence, and maximizing ROI through comprehensive digital strategies. Key Responsibilities SEO Management : Develop and implement effective SEO strategies to improve organic search rankings. Oversee On-Page SEO, including keyword research, content optimization, meta tags, and internal linking. Manage Off-Page SEO efforts, including backlink building and outreach strategies. Conduct Technical SEO audits and address issues related to site architecture, indexing, and crawlability. PPC Campaigns : Plan, execute, and manage PPC campaigns across Google Ads, Bing Ads, and other platforms. Conduct keyword research, create compelling ad copy, and optimize bids to maximize ROI. Analyze campaign performance and adjust strategies based on data insights. Social Media Marketing : Develop and implement social media strategies across various platforms (Facebook, Twitter, LinkedIn, Instagram, etc.). Create and manage engaging content that aligns with brand voice and goals. Monitor social media channels, manage interactions, and analyze performance metrics. Ad Campaigns : Design and oversee online advertising campaigns, including display ads, video ads, and native ads. Collaborate with creative teams to develop impactful ad creatives and messaging. Track and analyze ad performance to optimize campaigns and ensure alignment with business objectives. Analytics and Reporting : Utilize tools such as Google Analytics, SEMrush, and other analytics platforms to track, measure, and report on the effectiveness of digital marketing efforts. Prepare and present regular performance reports and insights to stakeholders. Strategy and Planning : Develop comprehensive digital marketing strategies aligned with company goals and objectives. Stay updated with the latest industry trends, technologies, and best practices to continually enhance digital marketing efforts. Qualifications Minimum 5 years of experience in digital marketing as Digital Marketing Manager, with a proven track record in SEO, PPC, and social media marketing. Bachelors degree in Marketing, Business, Communications, or a related field. Advanced certifications or degrees are a plus. Deep understanding of SEO, PPC, and social media marketing strategies and tools. Proficiency with analytics tools (e.g., Google Analytics, SEMrush, Ahrefs). Strong analytical skills and the ability to interpret data and trends. Excellent communication , organizational, and project management skills. Ability to work independently and as part of a team in a fast-paced environment Note :- Immidiate Joiner will be preffered Age Criteria:- 30 To 40 Interested candidates are share your cv on this email hre@astroscience.in Job Types: Full-time, Permanent Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹850,000.00 per year Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Education: Bachelor's (Preferred) Experience: Digital marketing: 5 years (Preferred) Location: New Delhi, Delhi (Required) Shift availability: Day Shift (Required) Work Location: In person