Asst Manager MI Reporting

As an Assistant Manager MI Reporting at HSBC, you will play a crucial role in providing proactive and efficient support in managing service requests and reporting. Your responsibilities will include resolving all service requests within the agreed Service Level Agreement (SLA) timeframe, both ad hoc and regular reporting, and providing knowledge transfer and training on Qlik for self-service functionality. You will be responsible for escalating complex or problematic requests to line management, managing relationships with internal and external stakeholders, and ensuring all work is processed in accordance with established procedures. Additionally, you will provide guidance on self-serve reports, support Procurement transformation projects, and ensure compliance with Quality Assurance, Change Control, and Release Management procedures. Your role will involve executing initial issue diagnosis, prioritizing incident resolution, updating the knowledge base, and maintaining supporting process/technical documentation. You will proactively provide data and analysis to meet customer requirements, escalate anomalies to the data/dashboard developer, and ensure secure data activities in adherence to policies and regulations. To succeed in this role, you should have an understanding of the Procurement life cycle and Procurement applications, proficiency in SQL, ETL framework, Alteryx, Python, GCP, and Qlik Sense. Experience with business tools like JIRA and Confluence, intermediate coding and analysis skills, and exposure to data visualization technologies such as Looker and Qlik will be advantageous. Critical thinking, analytical problem-solving skills, and the ability to make data-driven decisions are essential. You will collaborate with internal teams, ensure compliance with internal policies and regulatory requirements, and participate in team meetings to provide insights and recommendations. Keeping SOPs and Confluence pages updated, sharing process changes with peers, and promptly flagging any issues are key aspects of your role. Join HSBC to make a real impact and contribute to the growth and success of one of the world's largest banking and financial services organizations.,