Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Asst. Facility Manager – Soft Services (Chennai)
Find your next move and build a fulfilling career
We are looking for a dynamic and hospitality-driven Asst . Facility Manager – Soft Services to manage workplace operations for our client at Chennai
This role goes beyond traditional facilities management and focuses on creating a seamless, engaging, and exceptional employee experience through world-class hospitality, workplace services, and soft service excellence.
The ideal candidate will be passionate about enhancing workplace culture, driving service excellence, and ensuring every employee and visitor interaction reflects the highest standards of hospitality and care.
Position - Assistant Manager - Soft Services
Job Summary
We are seeking a proactive and customer-focused Assistant Manager - Soft Services to support the efficient delivery of workplace and facility management services across a corporate environment. The role is responsible for overseeing soft services operations, including housekeeping, security, landscaping, waste management, reception, catering, and employee support services. Working closely with internal stakeholders and vendor partners, the incumbent will help ensure a safe, clean, and engaging workplace experience while maintaining compliance with organizational standards and regulatory requirements.
Key Responsibilities
Vendor & Service Partner Management
Monitor and manage the performance of service providers and contractors, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
Conduct regular vendor reviews and drive corrective actions to enhance service quality and operational efficiency.
Facility Operations & Quality Assurance
Perform routine site inspections, audits, and workplace walkthroughs to ensure high standards of cleanliness, hygiene, and facility presentation.
Identify improvement opportunities and implement best practices to enhance workplace experience.
Health, Safety & Compliance
Ensure soft services operations comply with applicable health, safety, environmental, and organizational policies.
Support risk assessments, incident investigations, corrective action plans, and compliance reporting.
Workplace Services Coordination
Assist in managing reception services, cafeteria operations, mailroom activities, meeting room support, event coordination, and other employee-facing services.
Ensure seamless delivery of day-to-day workplace operations with minimal disruption to business activities.
Employee & Stakeholder Support
Serve as a point of contact for workplace-related requests, inquiries, and escalations.
Address employee concerns promptly and maintain high levels of customer satisfaction.
Budgeting & Administration
Support budget tracking, invoice verification, purchase requests, and inventory management for soft services operations.
Maintain operational records and prepare periodic reports on service performance, compliance, and workplace metrics.
Team Supervision
Provide day-to-day supervision and guidance to onsite support staff and vendor personnel.
Promote a culture of service excellence, accountability, and continuous improvement.
Qualifications & Experience
Education
Bachelor's degree in Hotel Management / Facility Management, Business Administration, Hospitality Management, or a related discipline.
Experience
6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments is preferred.
Technical Skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms, or other facility management tools is desirable.
Key Competencies
Strong communication and stakeholder management skills.
Excellent problem-solving and decision-making abilities.
Customer-focused approach with strong attention to detail.
Ability to manage multiple priorities in a fast-paced corporate environment.
Strong organizational, reporting, and vendor management skills.
This role is ideal for a hospitality-focused facilities professional who believes that great workplaces create great employee experiences and is passionate about delivering service excellence every day.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
