Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job summary
JLL is seeking a Facilities Project Lead to support client by serving as the single point of accountability for vendor contract performance and the planning, procurement, and delivery of small facilities projects. This role ensures vendors deliver the full contracted scope at the agreed quality and cost, and that all projects follow one consistent process from request through closeout. In this role, you will help deliver the simplicity, speed, and consistency that define JLL’s integrated approach to real estate and facilities management. You will work across vendor management, project delivery, budgeting, sourcing, and team leadership while supporting JLL’s purpose to shape the future of real estate for a better world and our values of Teamwork, Ethics, and Excellence.
Key responsibilitiesVendor contract management
Own the master register of vendor and subcontractor agreements, including scope, term, pricing, and the responsible account team member.
Own performance management of fixed-cost contracts and making the final determination on whether work performed meets the contracted scope, frequency, and quality standard, in consultation with technical leads and Sourcing Manager.
Participate in vendor performance reviews with Sourcing Manager and drive scope gaps, quality issues, and corrective actions to resolution.
Input into vendor contract renewals, rebids, and scope revisions, including benchmarking and recommendations on whether to renew, renegotiate, or replace.
Serve as the escalation point for commercial disputes, change orders, and extra-work requests.
Small project management
Maintain oversight of a single project log covering status, budget, schedule, and owner, and triage incoming project requests.
Develop scopes of work, issue bid packages, lead bid leveling, and recommend awards with clear cost and risk rationale.
Manage projects from award through closeout, including schedule, cost, change control, quality inspection, punch lists, and documentation.
Coordinate with clinical and operational stakeholders on access, shutdowns, and scheduling in a 24/7 Office environment, including infection control, life safety, and interim measures.
Ensure vendor compliance with site safety, permitting, and regulatory requirements.
Define and enforce a standard project process used by all project owners on the account.
Budgeting and financial management
Own the project and vendor contract budget, including forecasting, commitments, cost tracking, and monthly variance reporting.
Reconcile invoices against work performed and approved scope before payment approval.
Partners with finance and capital project management lead so contract and project spend aligns with operating and capital budgets and client reporting.
Flag cost risks and recommend corrective action early.
Sourcing and procurement partnership
Work with JLL sourcing on vendor selection, contract terms, pricing, and renewals.
Follow defined approval thresholds and delegation of authority for awards, change orders, and extra work.
Support vendor onboarding and compliance requirements.
Team leadership
Supervise, coach, and develop direct reports, setting priorities, delegating administrative work, and reviewing output for quality.
Build direct reports’ technical knowledge through scope-verification checklists, site walks, and progressively larger project ownership.
Conduct regular one-on-ones and support performance and development planning.
Cross-functional partnership
Partner with technical leads and the Account Director on vendor strategy, risk, and client communication.
Identify patterns such as repeat failures, vendor underperformance, and recurring project types, and recommend proactive solutions.
Report contract status, cost variances, and risks to the Account Director monthly in a form suitable for client leadership.
Recommend vendor modifications based on performance management outcomes.
Required qualificationsBachelor’s degree in engineering, construction management, facilities management, or a related field, or equivalent experience.
8+ years in facilities management, construction, or project management, ideally in technology sector or critical environment.
2+ years of supervisory or team development experience.
Demonstrated experience writing scopes, managing bids, and administering fixed-price and time-and-materials contracts.
Experience managing project or contract budgets and reconciling vendor invoices.
Working knowledge of building systems, including HVAC, plumbing, electrical, and life safety, sufficient to evaluate scope and quality.
Strong negotiation, documentation, and stakeholder communication skills.
Proficiency with CMMS or work order systems and Excel.
Preferred qualificationsPMP or equivalent project management certification.
Experience in a 24/7 Office or other highly regulated operational environment.
Experience working within an integrated facilities management model that combines property, workplace, and project management services.
Measures of successDocumented scope-versus-delivery verification on all fixed-cost contracts.
Projects delivered through the standard process, with on-time, on-budget, and close-out-documentation rates tracked.
Reduced unmanaged extra work and unplanned change orders.
Budget variance reported monthly, with no unexplained variances.
Coordinator developing against documented milestones.
Client satisfaction with responsiveness and project communication
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
