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Associate III - Business Analysis - Technical Writer

Associate III - Business Analysis - Technical Writer

UST

4 - 8 years

0 Lacs

kochi kerala

Posted:1 month ago| Platform: Shine logo

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Skills Required

technical writing confluence diagrams

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You are a Mid-Level Technical Writer/SRE with a focus on Documentation & Runbooks. With 4 to 6 years of experience in technical writing, SRE documentation, or DevOps operations support, you will be responsible for creating and maintaining operational procedures and runbooks, along with collaborating with various teams to ensure accurate and up-to-date documentation. Key Responsibilities: - Design and maintain the Confluence structure for all runbooks and operational documentation. - Create detailed runbooks for each of the 13 production solutions. - Document troubleshooting procedures for frequently occurring operational issues. - Develop comprehensive incident response playbooks and escalation workflows. - Create and maintain operational dashboards guides for monitoring teams. - Document utility usage for internal tools and utilities. - Build and manage a knowledge base for schema validation errors and rule evaluation troubleshooting. - Collaborate closely with SREs, developers, and support teams to ensure accuracy and relevance of all procedures. Qualifications Required: - Proven experience in technical writing focused on operational procedures and runbooks. - Hands-on experience with Confluence administration and knowledge base structuring. - Expertise in runbook creation and maintenance for production systems. - Ability to document incident response procedures and operational workflows. - Working knowledge of AWS operations and services. - Proficiency in diagram creation (system architecture diagrams, troubleshooting flowcharts, etc.). - Strong collaboration and communication skills for working with cross-functional teams. Additional Details: N/A,

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Associate III - Business Analysis - Technical Writer