Associate, Finance Operations (Chargebacks)

As an Investigator of disputed transactions, your role will involve investigating disputed transactions, preparing compelling evidence, tracking outcomes at all stages of the chargeback lifecycle, and enhancing internal processes to improve recovery rates. It is crucial for you to be adept at independent learning, evaluating new ideas, and adapting to the dynamic business environment. The position is based in Bengaluru, and candidates who are local or open to relocating to the city are encouraged to apply. Your key responsibilities will include: - Managing chargeback cases throughout the lifecycle, from initial filing to rebuttals, pre-arbitration, and arbitration, ensuring thorough case management. - Assisting in developing Standard Operating Procedures (SOPs), refining dispute documentation templates, and establishing scalable workflows to boost accuracy and efficiency. - Contributing to revenue recovery efforts and minimizing operational leakage in finance operations. - Collaborating with Fraud, Customer Experience, and Product teams to align evidence, resolve complex cases, and offer valuable insights to the business. - Staying informed about chargeback trends and emerging fraud patterns to propose effective solutions that enhance win rates and customer satisfaction. To qualify for this role, you should have: - Minimum 1 year of experience in financial operations, with the ability to handle chargeback workflows comprehensively. - Excellent attention to detail and familiarity with reason codes for preparing well-structured, processor-aligned documentation. - Proficiency in tracking dispute outcomes, identifying chargeback trends, and utilizing data to improve prevention strategies and response processes. - Strong collaboration skills with cross-functional teams and external partners to ensure disputes are managed effectively. - Ability to manage tight deadlines and changing priorities with focus and resilience to ensure timely resolution of cases without overlooking any details. - Bonus: Background in finance, accounting, or related field, or basic knowledge of financial tools and reporting would be advantageous. (Note: There were no additional details about the company mentioned in the job description.),