Associate Faculty -Hospital front office billing

Job Description

Experience: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management. Qualification : MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience. Roles and Responsibilities: • Planning of the teaching programme including an orientation programme in consultation with the HOD Academics. • Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics. • Planning of curriculum with the cooperation and collaboration of the HOD Academics. • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries. • Preferred Team handling exposure of patient care coordinators. • Inbuilt empathy towards the patient and patient relatives. • Knowledge of Hospital Billing components for IPD and OPD. • Experience of handling TPA coordination and TPA queries for cashless facility. • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry. • Competent in Professional English (written and spoken) in terms of different professional - operational scenarios. • Proficient in training to provide outstanding services and ensure customer satisfaction. • To educate students on how to address customer concerns and complaints promptly and professionally. • To respond to customer needs and requests in a timely manner. • Competent in teaching telephone etiquettes and resolve queries. • To train to resolve billing concerns of customers and handle card and cash transactions. • Knowledge of healthcare operations and quality parameters. • Excellent communication, IT Skills and people skills. Desired Skill Sets: Excellent professional knowledge. Excellent written and verbal communication skills. Good computer skills. Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient. Attention to detail, empathy and inclusive approach. Interested candidate please share resume on -shruti.m@techmahindrafoundation.org