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Associate Customer Support Representative

Associate Customer Support Representative

ajm softwares

0 - 1 years

0 - 1 Lacs

Pune

Posted:3 months ago| Platform:

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Skills Required

Order management Customer Support Representative SAP Siebel Atl Customer Support Associate Customer service Oracle Continuous improvement Data entry

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Work from Office

Job Type

Full Time

Job Description

What you ll do: Order Management: Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided. Act as a Proofer/Auditor for all the orders - Purchase/Change to avoid any external hits from sites. Complete order requirements and check the price and quantity of each item listed and then processes or loads orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail. Process orders/quotes/returns with attention to detail, highlight discrepancies, and expedite urgent orders. Communicate proactively with customers (internal/external) regarding order status and special requests to maintain TAT/SLA. Maintain organized order excel files and ensure compliance with logs and archiving requirements. Proves to be highly accurate, reliable, and timely on activities assigned by the ATL/SME. Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers requirements. Fosters an environment that promotes Eaton s goals, ethics and philosophy, encourages continuous improvement, and builds stakeholder relationships. Qualifications: Graduate/Postgraduate with a minimum of 3 years of experience in Customer Service or Materials-related field. Skills: Knowledge of ERP system for order entry & order management (including MFG PRO/ SAP/Oracle) software programs Strong data entry, proofreading, and Microsoft Office skills. Excellent organizational, time management, problem-solving, and communication skills. Ability to multitask, adapt to change, and manage multiple priorities.

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ajm softwares

www.ajm.in

IT Services and IT Consulting

Jodhpur Rajasthan

51-200 Employees

147 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Catherine Brown

Marketing Director

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