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Associate - Control Tower

1 - 5 years

Gurugram

Posted:10 hours ago

Job Description

  • Strong understanding of logistics operations (hub, linehaul, last-mile).
  • Ability to work in real-time, high-pressure operational environments.
  • Good coordination and stakeholder management skills.
  • Data-driven mindset with attention to detail.
  • Proficiency in MS Excel / Google Sheets and basic reporting tools.
  • Effective communication skills (verbal and written).
  • Problem-solving and quick decision-making abilities.

Educational Qualification

  • Graduate in any discipline (Logistics / Supply Chain preferred).

Experience

  • 1-5 years of experience in logistics operations, control tower, or supply chain monitoring roles.

Work Conditions

  • 24/7 operations environment with rotational shifts.
  • Ability to handle peak volumes and time-critical escalations.

Key Performance Indicators (KPIs)

  • SLA adherence and on-time performance.
  • Reduction in operational exceptions and delays.
  • Accuracy and timeliness of reporting.
  • Effective coordination and closure of escalations.

Skills Required

Operations Improvement Operations management Transportation Analysis Operations improvement Transportation Operations Data

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Work Mode

Work from Office

Job Type

Full Time

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