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DBS Bank logo

Assistant Officer, Specialist, Corporate Banking, Technology & Ops

2 - 6 years

4 - 8 Lacs

Madurai, Tiruppur, Salem, Chennai, Tiruchirapalli, Coimbatore

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Analytical skills Interpersonal skills Corporate Customer service Manager Quality Control Troubleshooting banking products Operations Financial services CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Requirements Responsibilities Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat Assist clients with inquiries, requests, and troubleshooting related to their banking products and services Collaborate with cross-functional teams to ensure seamless resolution of client issues Maintain accurate and up-to-date records of client interactions and transactions Identify opportunities to enhance the client experience and provide feedback to the management team Participate in continuous learning and development activities to stay informed of industry trends and best practices Requirements Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions Proficient in the use of relevant banking and customer relationship management (CRM) systems Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Commitment to providing exceptional customer service and a passion for the banking industry -en

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DBS Bank
DBS Bank
www.dbs.com

Banking and Financial Services

Singapore

over 28,000 Employees

212 Jobs

    Key People

  • Piyush Gupta

    CEO and Director

  • Tan Su Shan

    Group Head of Institutional Banking

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