Opportunity with SGS India for the position of Assistant Manager - IT | Location - Vikhroli
Company Profile:
www.sgs.com
www.sgsgroup.in
Qualification
Location
Minimum
Preferred:
- Role requires high ownership due to audit-critical responsibilities
- Exposure to automation tools (PowerShell, Power Automate, etc.) will be an advantage
- Experience in regulated environments (ISO/TISAX) preferred
Hands-on experience with:
Active Directory/Azure AD, Microsoft 365 administration, ITSM tools (e.g., ServiceNow or equivalent), Quality management and training, IT Audits
Primary Responsibilities
- Manage and govern IT operations with a focus on Active Directory (AD) administration, O365 account lifecycle and license management, and end-user compliance.
- Ensure adherence to ISMS, ISO, and internal audit requirements through proper documentation and controls.
- Drive training initiatives, quality assurance, and continuous improvement across IT service delivery.
Specific Responsibilities:
Active Directory & Access Management and Operations:
- Manage Active Directory & M365 users, groups, and permissions
- Perform periodic account validation, access reviews, and cleanup activities
- Coordinate with IAM and security teams for audit requirements and maintain accurate, audit-ready access logs and documentation
- Support team with technical guidance on Desktop/Laptop Imaging and build related issues.
License Management:
- Manage allocation, optimization, and tracking software licenses (e.g., M365, enterprise tools)
- Ensure cost optimization and compliance with licensing agreements
- Generate periodic license utilization reports, review and renewals
MCS Controls & Audit Compliance:
- Execute IT controls introduced under MCS framework (audit-relevant controls)
- Maintain evidence and documentation for internal and external audits
- Support audit activities (ISO 27001, TISAX, customer audits)
- Operational risk tracking Maintain a risk/action tracker for recurring operational gaps such as delayed closures, missing evidence, license misuse, unresolved access issues, and aging tickets.
Operational Governance & Continuous Improvement
- Implement and monitor internal IT operational controls
- Identify process improvement opportunities aligned with ISMS/TISAX
- Drive standardization and automation of recurring IT operations
- Coordinate with internal IT teams, business users, and audit stakeholders
- Support escalations and ensure timely resolution of access and compliance issues
- Support endpoint inventory validation, device compliance checks, laptop imaging governance, and coordination for missing/non-compliant assets.
- Problem Management and Knowledge Management of IT operations
- User experience improvement Track user feedback, repeated complaints, VIP/business escalations, and drive action plans to improve service experience.
Training, Quality & Process Governance
- Develop training programmes and implement quality controls to improve ticket handling and service delivery.
- Develop and maintain SOPs, knowledge base articles, and standardised processes to address recurring issues effectively.
- Prepare RAG analysis, conduct calibration and implement Quality controls
- Prepare Service level improvement plan, align and execute in line with Operations teams
Vendor & Stakeholder Management
- Coordinate with vendors for attendance, Billing and documentation.
- Coordinate with internal IT teams, business users, and audit stakeholders
- Support escalations and ensure timely resolution of access and compliance issues
fleur.dsouza@sgs.com
