Posted:1 week ago| Platform:
On-site
Full Time
Role: - Team Leader
Designation: - Asst Manager Operations
Location: - Chennai
Years Of Experience: - 6+Years
Client is a technology-enabled global business services company specialising in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.Role and key responsibilities:
- We are looking for a team leader with skills in General Ledger, Reconciliation, Finalization, and Reporting.- Experience with international BPO/Back-office operations is required.Role and Key Responsibilities:
- Daily team huddles and work allocation- Monitor productivity and SLA/KPI performance- Be part of the process deliverables- QC of team members work on sample basis- Resolving team queries and coaching- Timely follow-up on open items/queries- Daily and weekly status updates to clients on email and calls- Regular training and SOP documentation with the team- Monthly performance management of team members- Participate in ideation, support improvements
- Encourage team and self to participate in soft skills training
- Create a healthy and motivating team environmentKey skills & knowledge:
- Ability to manage a team of 6 - 8 team members- GL Accounting, journal entries- Reconciliation and entries - Bank accounts, Intercompany, Balance sheet accounts- Fixed Assets and Depreciation- Month close, Accruals & Prepaid entries- Understand month-close calendar- Preparation of financial stmts, schedules- Working knowledge of Trial Balance, Balance Sheet, P&L reports- Support on audits- Able to handle client escalations- Analytical skills- Attention to detailEducational Qualification:
Graduate / post-graduate
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