Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
AFM - Soft Services
Assistant Facilities Manager - Soft ServicesPosition OverviewThe Assistant Facilities Manager for Soft Services supports the delivery of non-technical facilities management services, ensuring high-quality cleaning, catering, security, reception, waste management, and other hospitality-related services within commercial properties.
Key ResponsibilitiesService Delivery Management
Oversee daily operations of soft services including cleaning, catering, security, reception, mailroom, and waste management
Monitor service delivery against SLAs and KPIs, ensuring compliance with contractual obligations
Conduct regular site inspections and quality audits to maintain service standards
Coordinate with service providers and contractors to resolve issues promptly
Vendor and Contract Management
Manage relationships with soft services vendors and subcontractors
Monitor vendor performance, conduct regular reviews, and implement improvement plans
Assist in procurement processes, contract negotiations, and renewals
Ensure compliance with health, safety, and environmental regulations
Client and Stakeholder Relations
Serve as primary point of contact for soft services inquiries and issues
Build strong relationships with clients, tenants, and building occupants
Conduct regular client meetings to review service delivery and gather feedback
Respond to service requests and complaints in a timely, professional manner
Budget and Financial Management
Assist in preparing and managing soft services budgets
Monitor expenditures, identify cost-saving opportunities, and control costs
Process invoices, track expenses, and maintain accurate financial records
Prepare regular financial reports and variance analyses
Health, Safety, and Compliance
Ensure all soft services operations comply with health and safety legislation
Conduct risk assessments and implement control measures
Maintain compliance with environmental and sustainability standards
Ensure all contractors hold appropriate certifications and insurance
Reporting and Documentation
Maintain accurate records of service delivery, incidents, and performance metrics
Prepare regular reports on service levels, KPIs, and operational performance
Document processes, procedures, and best practices
Utilize CAFM/CMMS systems for work order management and reporting
Required QualificationsEducation and Experience
Bachelor's degree in Facilities Management, Business Administration, or related field preferred
3-5 years of experience in facilities management with focus on soft services
Experience managing multiple service contracts and vendors
Background in commercial real estate or corporate facilities environment
Technical Skills
Strong knowledge of soft services operations and industry best practices
Proficiency with CAFM/CMMS systems and MS Office Suite
Understanding of health and safety regulations and compliance requirements
Familiarity with sustainability and environmental management practices
Competencies
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Problem-solving mindset with attention to detail
Customer service orientation with professional demeanor
Ability to work independently and as part of a team
Financial acumen and budget management capabilities
Preferred QualificationsIWFM (Institute of Workplace and Facilities Management) certification
IOSH Managing Safely or equivalent health and safety qualification
Experience with integrated facilities management
Knowledge of CAFM systems (e.g., Planon, Archibus, FM: Systems)
Working ConditionsOffice-based with regular site visits across portfolio
Standard business hours with occasional evening/weekend coverage required
Some physical activity including site inspections and walkthroughs
This role offers the opportunity to develop expertise in soft services management while contributing to the operational excellence of commercial properties within JLL's portfolio.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
