L2 production Support Engineer Client : Mphasis: Customized Tech Solutions, Cloud, Transformation Location : Hyderabad Job Description: An L2 production support engineer is responsible for maintaining and troubleshooting production systems and applications, focusing on resolving more complex issues than L1 support. They investigate, diagnose, and resolve incidents, often involving deeper technical knowledge and analysis. L2 engineers also document findings, communicate with customers and internal teams, and may contribute to knowledge base updates. Key Responsibilities: Incident Management: Investigate, diagnose, and resolve escalated support tickets and incidents that L1 support cannot handle. Troubleshooting: Deep dive into system and application issues, requiring a good understanding of the underlying technology. Root Cause Analysis: Identify the root cause of issues to prevent recurrence and improve system stability. Communication: Communicate effectively with customers, L1 support, and other internal teams to ensure clear issue descriptions, updates, and resolution. Knowledge Base Maintenance: Document troubleshooting steps, resolutions, and root cause analysis to contribute to the knowledge base and improve future support efforts. System Monitoring: Monitor application and system performance to proactively identify potential issues and prevent outages. Configuration and Patch Management: Make configuration changes or apply patches to resolve issues and meet customer requirements. Collaboration: Work with L1 and L3 support teams, SMEs, and other engineering teams to resolve complex issues. Performance Improvement: Identify and implement process improvements to reduce incidents and improve customer satisfaction. Compliance: Overlook and intervene in compliances. Mandatory skills: - L2 production support on Java or .net development projects, - Experience in CICD, Jenkins , splunk . - Linux server troubleshooting experience

Role & responsibilities We are seeking a skilled Python Developer to join our dynamic team. The ideal candidate will be responsible for developing, maintaining, and improving backend services and applications, ensuring high performance and responsiveness to requests from the front end. If you have a passion for problem-solving, clean code, and scalable applications we want to hear from you! Key Responsibilities: Develop, test, and maintain robust and scalable Python-based applications. Collaborate with front-end developers, product managers, and other stakeholders to integrate user-facing elements with server-side logic. Build and maintain APIs, services, and data pipelines. Write clean, reusable, and efficient code following best practices. Participate in code reviews and provide constructive feedback. Troubleshoot and debug applications, optimizing performance. Integrate data storage solutions (SQL and NoSQL databases). Stay up to date with emerging trends and technologies in software development. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Proficient in Python 3.x with a strong understanding of Pythonic principles. Experience with Python frameworks like Django , Flask , or FastAPI . Strong knowledge of RESTful API design and development . Good knowledge of python, DS, Pandas, Scikit, NumPy, TensorFlow, Keras etc. AI/ML exp mandatory Experience working with relational databases (e.g., PostgreSQL , MySQL ) and/or NoSQL databases (e.g., MongoDB ). Familiarity with version control tools like Git . Good understanding of software testing, debugging, and performance optimization. Solid problem-solving skills and attention to detail. Preferred (Bonus) Skills: Experience with Docker , Kubernetes , or other containerization technologies. Familiarity with cloud platforms (AWS, Azure, GCP). Knowledge of asynchronous programming (e.g., asyncio). Understanding of CI/CD pipelines . Experience in data science, machine learning, or DevOps is a plus