Key Responsibilities1. Create and deliver omni-channel marketing activity across various CRM channels (including email, in-app and push) to drive growth of commercial KPIs2. Create and implement multi-touchpoint journeys to support a personalized end to end customer lifetime experience that welcomes, nurtures yield from engagement and incentivizes renewal and upgrades of the membership3. Plan and deliver channel growth strategies to grow opted-in volume and app downloads4. Collaborate with internal and external stakeholders to deliver continuous improvement across all CRM channels in terms of performance benefit & innovation5. Collaborate with Affiliate, Business Development, Data and Tech teams to deliver best in class omni-channel campaigns that deliver ROI for partners and product. Specific Duties and Activities1. Plan, build, measure and optimize tactical activity to support product onboarding & renewal KPIs2. Serve as the CRM lead across all brand partner accounts and attend meetings with key accounts where necessary to support with reporting feedback or provide recommendations3. Drive continuous improvements in marketing and brand partner work management across CRM activity, to drive efficiencies in planning, selling and performance reporting4. Deliver and support with all CRM related transactional and operational service requirements5. Implement test and learn across all categories, KPIs and channels, building out a suite of scalable journeys, campaign plans and messages.6. Provide recommendations on the data and mar-tech requirements needed to deliver improvement in CRM KPIs including tracking, data points, reporting, potential technology additions7. Support the optimisation of key user / conversion journeys for membership engagement and liaise with Data colleagues to ensure integrity of tracking8. Provide updates and support to the Engineering and Customer Success teams around any potential campaigns or activity that may impact their operational capacity9. Stay up to date on key industry trends, new platforms and media formats to ensure that the media mix is optimized to drive performance yield. Qualifications and Experience Minimum Graduate with some Digital Marketing/Marketing qualification certificationCandidate Profile1. Minimum 5 years' experience in a CRM Marketing related role2. (Ideally for an agency or publisher)3. Minimum 5 years experience working with CRM Tools4. (Ideally Iterable)5. Strong experience building, managing and reporting on CRM marketing campaigns6. Strong knowledge CRM channels & digital marketing7. Strong knowledge of performance reporting8. Strong knowledge of analytical platforms (i.e. Google Analytics)9. Strong knowledge of work / scheduling management tools (e.g. Monday.com)10. Strong knowledge of affiliate marketing & affiliate industry11. Knowledge of digital marketing principles outside of CRM channels12. Knowledge of UK discount & member benefit sectors13. Good written and verbal communications skills, including spelling and grammar14. Strong process skills15. Excellent data-driven thinking and analytical skills16. Excellent IT skills including a strong working knowledge of Microsoft Office.17. Numerate and commercially aware18. Excellent time management, organization and prioritization.19. Resourceful with a can-do attitude20. Resilient and enjoys change and challenges21. Enjoys thinking critically and creatively to solve problems and identify opportunities22. Seeks opportunities to continually learn and develop23. Sensitivity and diplomacy24. Ability to work independently as well as part of a team25. Commitment to the creation of an environment that promotes equality of opportunity whilst recognizing and valuing diversity.26. Commitment to Digitals Mission, Vision and Values & Beliefs.27. Commitment to excellent standards of customer care.28. To go about the role in a resource efficient and sustainable manner, in keeping with our environmental policies.Interested candidates please mail your resume to hrhiring.recruitment@outlook.comAlso mention the following:-Current LocationNo of years of experience in IterableCurrent CTCExpected CTCNotice Period