Role & responsibilities A Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include: 1. Patient Advocacy & Support Serve as the main point of contact for patients and their families. Address patient concerns, complaints, and feedback in a timely and empathetic manner. Ensure patient rights and confidentiality are upheld. Educate patients about their healthcare journey, including treatment plans and follow-ups. 2. Communication & Coordination Facilitate communication between patients, physicians, nurses, and administrative staff. Assist in scheduling appointments, tests, and follow-up visits. Provide clear explanations of Company policies, procedures, and services. Maintain accurate patient records and update relevant departments. 3. Customer Service & Experience Enhancement Monitor and improve patient satisfaction by collecting feedback and implementing improvements. Develop strategies to enhance patient experience and comfort. Work with management to implement patient-centred care initiatives. 4. Conflict Resolution & Problem-Solving Handle patient complaints and grievances professionally. Mediate conflicts between patients and healthcare providers. Work towards quick and effective resolution of patient concerns. Report and escalate unresolved issues to higher management. 5. Administrative Support Assist with patient registration, documentation, and consent forms. Coordinate with billing departments to clarify patient queries. Ensure compliance with healthcare regulations and company policies. Prepare reports on patient satisfaction and issue resolution trends. 6. Training & Process Improvement Educate staff on patient relations best practices. Identify areas for improvement in patient care and service delivery. Participate in quality improvement initiatives. 7. Room Arrangements Responsibilities Room Assignment & Coordination Allocate rooms based on patient needs, availability, and medical requirements. Coordinate with nursing teams for room readiness. Ensure smooth admission and discharge processes. Room Setup & Maintenance Ensure rooms are clean, well-equipped, and prepared before patient arrival. Preferred candidate profile Male Candidates are required 4 Wheeler Driving Mandatory Freshers can apply
Role & responsibilities Handle patient enquiries through phone calls Convert enquiry calls into confirmed appointments or service bookings. Schedule assessments for patients based on availability and requirements. Collect and document assessment reports accurately and on time. Explain and fix suitable service packages for patients based on their needs and recommendations. Maintain follow-up communication to ensure a smooth patient journey. Coordinate with internal teams for seamless service delivery. Ensure excellent customer experience by addressing patient concerns promptly and professionally. Preferred candidate profile Good communication skills BSC Nursing/GNM with minimum 2 year experienced candidates