Job Title: Service Desk Technician / Service Desk SupportJob Overview: We are seeking a dedicated and detail-oriented Service Desk Technician to join our IT support team. As a Service Desk Technician, you will be the first point of contact for internal or external customers experiencing technical issues. Your role will involve troubleshooting, resolving, and escalating IT-related problems to ensure smooth operations and high levels of customer satisfaction. Office Address: Mahaveer Techno Park, 4th Floor, Plot No.6, Survey No.64, Software Units Layout, HITEC City, Hyderabad, Telangana 500081Walkin Time: 10.00 AM -1.00 PM ISTKey Responsibilities:Provide first-line support for users, including troubleshooting hardware and software issues, network connectivity problems, and general IT inquiries.Respond to service requests via phone, email, or ticketing system, ensuring accurate and timely resolution.Log and prioritize support tickets, ensuring all necessary information is captured and tracked.Diagnose and resolve technical issues related to desktop applications, operating systems, email, printers, and other IT-related services.Escalate more complex technical issues to the appropriate higher-level support or technical teams.Maintain an organized inventory of IT assets (e.g., computers, printers, software licenses).Document common issues and solutions to enhance self-service knowledge bases and improve team efficiency.Provide proactive support to users by monitoring and resolving recurring issues.Assist with system updates, software installations, and configuration changes as needed.Maintain a positive and professional attitude while working under pressure, ensuring a great experience for end-users.Participate in ongoing training to stay updated on new technologies, tools, and best practices.Required Skills and Qualifications:Proven experience in an IT support role, preferably in a service desk or helpdesk environment.Strong understanding of hardware, software, and networking concepts.Familiarity with troubleshooting common operating systems (Windows, macOS, Linux) and applications (Microsoft Office Suite, web browsers, etc.).Ability to handle multiple tasks and prioritize in a fast-paced environment.Strong communication skills, both written and verbal, with the ability to explain technical issues in simple terms.Excellent customer service skills, with a focus on resolving issues efficiently and courteously.Familiarity with ticketing systems and ITIL best practices is a plus.Preferred Qualifications:IT certifications (CompTIA A+, Microsoft Certified Professional, or similar) are a plus.Knowledge of Active Directory, Exchange, and network troubleshooting is desirable.Work Environment:Full-time with rotational shifts (morning, evening, and night shifts).

Greetings from Aptimized!We are currently hiring for the position of Gemini Code Assist Specialist Google Cloud Platform. We are looking for a professional with strong experience in network design, implementation, troubleshooting, and network security. Position Title: Gemini Code Assist Specialist – Google Cloud Platform Contract- 6 Months (Location: Hyderabad) Office Address: Mahaveer Techno Park, 4th Floor, Plot No.6, Survey No.64, Software Units Layout, HITEC City, Hyderabad, Telangana 500081Walkin Time: 10.00 AM -1.00 PM ISTJob Overview: Overview: Aptimized is seeking for a Google Gemini senior developer experienced technical professional to join our rapidly growing team. In this role, you will help to automate the CAD drawing analysis and come up with project proposal with pricing using Google Gemini assisted software development tools. You will work closely with customers to leverage Gemini , drive product adoption, and provide technical expertise to ensure their success.Key Responsibilities:Subject Matter Expertise: Lead the design of GenAI solutions, optimize ML infrastructure, and guide the development of data preparation and model optimization strategies. Utilize Gemini product to analyze uploaded blueprint images, accurately identifying HVAC-specific symbols, dimensions, and annotations. Extract critical information from blueprints, including ductwork layouts, equipment locations, zoning, specifications, and material codes using advanced OCR.Customer Engagement: Work with customers to understand their technical needs, develop AI-assisted software development use cases, and resolve blockers in their software development lifecycle.Product Development Collaboration: Partner with product management to prioritize improvements to Gemini model, ensuring alignment with customer needs. Business Opportunity Identification: Identify and qualify business opportunities, addressing technical objections, and creating strategies to resolve them.Content Creation: Develop technical materials (e.g., best practices, tutorials, code samples, presentations) to enable customers and internal teams to make the most of Google Cloud tools.Technical Support and Consultations: Conduct product and solution briefings, proof-of-concept work, and consulting sessions to support customers in leveraging Google Gemini platform.Qualifications:Required:Proficiency in one or more programming languages/frameworks such as Python, Java, GoLang, JavaScript, TypeScript, PyTorch, and Jupyter/Colab notebooks.Experience with frameworks like Spring Boot and Model-View-Controller (MVC).Knowledge of modern software development life-cycle tools and methodologies, including IDEs, CI/CD, and container orchestration.Preferred:5-8 years of experience in software development, and with data structures/algorithms.3-5 years of experience with state of the art GenAI techniques (e.g., LLMs, Multi-Modal, Large Vision Models) or with GenAI-related concepts (language modeling, computer vision).3-5 years of experience leading ML design and optimizing ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging, fine tuning).Ability to create prototypes/demos and present them effectively to customers, integrating them with existing systems and processes.Proven ability to engage with C-level executives and influence decisions.Excellent consulting and communication skills, with experience in leading discovery and planning sessions to define scope and success criteria.

Job Title: Observability AnalystLocation: Hyderabad IndiaJob Type: (Full-time/Part-time/Contract)Office Address: Mahaveer Techno Park, 4th Floor, Plot No.6, Survey No.64, Software Units Layout, HITEC City, Hyderabad, Telangana 500081Walkin Time: 10.00 AM -1.00 PM ISTJob Summary:Aptimized is seeking a highly skilled Observability Analyst to enhance our monitoring, logging and analytics capabilities. The ideal candidate will be proficient in Grafana, Vector, Power BI and Fabric Resource, leveraging these tools to improve system visibility, performance monitoring and business intelligence. This role is critical in ensuring optimal system health, troubleshooting issues and providing insightful data visualizations that drive operational excellence.Key Responsibilities:Develop, configure and maintain Grafana dashboards to monitor system performance, infrastructure and application health.Implement and manage Vector for log aggregation, transformation and forwarding to observability platforms.Utilize Power BI to create interactive reports and dashboards for business and operational insights.Manage and optimize Fabric Resource for scalable data management and analysis.Collaborate with DevOps, SRE and IT teams to enhance observability strategies and improve system resilience.Analyze system logs, metrics and traces to identify and troubleshoot performance bottlenecks.Automate data collection and visualization processes to ensure real-time monitoring capabilities.Ensure compliance with security and data governance policies across observability platforms.Stay up to date with the latest trends and best practices in observability, analytics and performance monitoring.Required Qualifications:3+ years of experience in an observability, monitoring or analytics role.Strong hands-on experience with Grafana for dashboard creation, alerting and data visualization.Proficiency in Vector for log management and integration with various data sources.Advanced skills in Power BI, including DAX, Power Query and data modeling.Experience working with Fabric Resource for enterprise-scale data management and analytics.Familiarity with cloud platforms (AWS, Azure, GCP) and their monitoring tools.Strong understanding of observability concepts, including logs, metrics and traces.Scripting or automation experience using Python, Bash, or PowerShell is a plus.Excellent problem-solving, analytical and communication skills.Preferred Qualifications:Experience with Prometheus, Loki, or other monitoring/logging solutions.Knowledge of SQL, NoSQL, and data engineering best practices.Previous experience working in DevOps or Site Reliability Engineering (SRE) environments.