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About Apptivo

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle: Marketing Sales Project Management Field Service Order Management Procurement & Supply Chain Quoting & Billing Help Desk Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: Affordability, Flexibility, and Capability. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.

Customer Support Associate

Madurai, Tamil Nadu

0 - 2 years

INR Not disclosed

Work from Office

Full Time

Roles & Responsibilities: Respond to customer questions in a timely, courteous, and professional manner via email, phone, or chat, ensuring excellent service delivery. Take ownership of customer-reported problems, investigate using available tools, and work towards fast and effective resolutions. Troubleshoot technical issues by testing scenarios and impersonating user actions where needed. Educate current and prospective users on Apptivo’s features, functionalities, and best practices to maximize their platform usage. Identify unresolved or complex issues and escalate them to the appropriate internal technical, engineering, or product teams. Create and maintain solution articles, how-to guides, and troubleshooting documentation to support both customers and internal staff. Collaborate with the Product, Engineering, Sales, and Marketing teams to relay customer feedback, feature requests, and bug reports. Gather customer feedback and monitor sentiment (including on social media) to ensure proactive support and continuous improvement. Log all interactions and technical issues using Apptivo’s internal ticketing system for organized tracking and reporting. Follow internal policies, shift schedules, and security protocols to ensure consistency and data confidentiality. Stay updated with weekly product releases, new features, and enhancements, and actively participate in team knowledge-sharing sessions. Track and report issues, risk areas, and client satisfaction metrics as required. What We’re Looking For (Requirements) Skills & Qualifications Excellent verbal and written communication skills in English. 1-2 years of experience in customer support role. Strong troubleshooting and analytical thinking abilities. Good understanding of SaaS platforms (CRM, ERP is a plus). Ability to multitask and prioritize in a fast-paced environment. Basic understanding of how web applications work (e.g., browsers, cookies, cache). Familiarity with customer support tools like ticketing systems and live chat. Detail-oriented with strong documentation and organizational skills. Willingness to work in rotational shifts, including weekends when required. JOB LOCATION: Madurai Job Features Job Category CUSTOMER SUPPORT Job Type Full Time Job Location Madurai

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Apptivo

Apptivo

Apptivo
|

Software Development

Fremont California

201-500 Employees

1 Jobs

cta

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Customer Support Associate (1)