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Apprentice Trainee

0 - 1 years

0 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Excellent Communication In English Networking Finance And Accounts Interpersonal Skills

Work Mode

Work from Office

Job Type

Internship

Job Description

Apprentice Trainee Duration: 1 year Stifund : INR 9K per month The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. Scope of the Role Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities: Excellent communication skills Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Education Any Graduate - 2024 batch passed out - mandatory

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Syniverse
Syniverse
www.syniverse.com

IT Services and IT Consulting

Tampa Florida

1001-5000 Employees

17 Jobs

    Key People

  • Andrew D. Routh

    President

  • John W. W. O’Hara

    CEO

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