At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
- Responsible for contacting cardmembers with overdue accounts to secure payments on the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure
- Ensure maximum recovery on accounts through inbound/outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
- Document necessary account information and offer custom solutions that benefit the customer
- Balance customer interests with the interests of American Express
- Proven analytical and problem-solving skills with a strong attention to detail
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment
- Ability to evaluate card members financial and account data to make sound business decision
- Analytical mind & attention to detail
Strong interpersonal, communication and listening skills. Excellent negotiation skills
Minimum Qualifications:
- Bachelor's degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
Preferred Qualifications:
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment & converse fluently with card members/clients
Additional Requirements:
- Shift timings between 8:30 AM till 7:00 PM, including weekends)
Shift timings between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements)
- Hybrid Environment- on site expectation 3 days/week.
- Workplace Flexibility: Full time. Shift flexibility requirements.
- American Express offers a fantastic and diverse working environment
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
