Apport Software Solutions Private Limited

About the job: Key responsibilities: 1. Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction 3. Document customer interactions and solutions in the support system. 4. Financial Assistance: Provide expert advice on financial products and services. 5. Assist customers with financial transactions, account management. 6. Collaboration: Work closely with the finance team to resolve complex financial issues. 7. Collaborate with other departments to improve customer experience and streamline processes. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 5,00,000 /year Experience: 1 year(s) Deadline: 2025-09-21 23:59:59 Skills required: Finance, MS-Excel and Effective Communication Other Requirements: 1. Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. 2. Proven experience in a customer support role, preferably in a financial services environment. 3. Strong understanding of financial products, services, and regulations. 4. Excellent communication and interpersonal skills. 5. Ability to analyze financial data and provide actionable insights. 6. Proficiency in using customer support software and financial tools. About Company: Apport Software Solutions Private Limited is a dynamic and innovative SaaS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. DoubleClick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting, analytics, a bot studio, commerce and cataloging, chatbots, and role-based access.