POSITION SUMMARY: ABAP developer will coordinate the plan, design, develop, test, and implementation of SAP programs across an enterprise-wide SAP system instance. This person must be able to work with a small team of SAP professionals. KEY ACCOUNTABILITIES: : Minimum 5 to 8 years applicable experience. Experience with full end-to-end life cycle implementations. Experience with upgrade implementation. Experience with at least one full life cycle of S/4 implementation is a plus. Strong working knowledge of several SAP modules (SD, FI/CO, MM, PP, IM/WM, QM) Excellent verbal and written communication skills. Experience with SAP EHP8 Business Suite on HANA, SAP S/4HANA ERP with Discrete Industry Solution – IS Automotive Preferred knowledge for UNIX or LINUX Job Type: Full-time Pay: ₹1,500,000.00 - ₹1,700,000.00 per year Work Location: In person
1. MIS and Reporting Specialist Job Summary: We are looking for a detail-oriented and analytical professional to develop, maintain, and analyze reports that offer actionable insights in a BPO environment. The role is crucial to drive data-based decision-making and improve operational efficiency. Key Responsibilities: Design and automate reports covering KPIs such as SLAs, AHT, occupancy, etc. Analyze data trends and provide performance improvement recommendations. Collaborate with operations, workforce, and QA teams for reporting accuracy. Maintain and enhance dashboards. Perform root cause analysis on anomalies and performance issues. Ensure data accuracy and integrity. Create ad-hoc reports and support system integration initiatives. Skills & Experience: Bachelor's degree in relevant field 2–3 years in MIS/reporting, ideally in a BPO/call center Proficiency in: Advanced Excel (pivot tables, macros, Power Query) Google Sheets, SQL Power BI / Tableau / Google Data Studio WFM Tools (Verint, NICE IEX, Genesys WFM, etc.) CRM/ACD Platforms (Avaya, Five9, Salesforce, etc.) Preferred Certifications: Power BI, Tableau, Google Data Analytics Lean Six Sigma (Yellow/Green Belt) Excel or VBA Certification Key Competencies: High attention to detail, analytical mindset Independent, deadline-oriented Strong communication and stakeholder management 2. Reporting and Scheduling Specialist Job Summary: This role supports workforce optimization and performance management by handling scheduling, real-time adherence, and reporting to ensure SLA and productivity targets are met. Key Responsibilities: Create and optimize schedules based on forecasts Monitor real-time performance and adherence Generate reports on scheduling, productivity, KPIs, etc. Analyze data to identify trends and present insights Manage shift swaps, leave requests, and exceptions Support planning and shrinkage management Skills & Experience: Bachelor’s degree in a related field 2–3 years in scheduling/reporting within BPO/contact center Proficient in: WFM tools (NICE IEX, Verint, Aspect, etc.) Advanced Excel, Power BI / Tableau, Google Sheets Google Data Studio, basic SQL ACD/CRM platforms (Avaya, Salesforce, etc.) Preferred Certifications: NICE/Verint WFM, Tableau, Power BI, Excel Expert Lean Six Sigma Yellow Belt Key Competencies: Strong accuracy and detail orientation Analytical and problem-solving skills Good time management and flexibility Strong coordination and communication Job Type: Full-time Pay: ₹16,072.02 - ₹21,586.37 per month Work Location: In person Application Deadline: 27/07/2025
As an ABAP developer, you will be responsible for coordinating the plan, design, development, testing, and implementation of SAP programs across an enterprise-wide SAP system instance. You will work collaboratively with a small team of SAP professionals to ensure successful project delivery. Key Accountabilities: - Possess a minimum of 5 to 8 years of applicable experience in SAP development. - Demonstrate experience with full end-to-end life cycle implementations. - Showcase expertise in upgrade implementation. - Previous involvement in at least one full life cycle of S/4 implementation is considered a plus. - Exhibit a strong working knowledge of various SAP modules such as SD, FI/CO, MM, PP, IM/WM, QM. - Display excellent verbal and written communication skills to effectively interact with team members and stakeholders. - Prior experience with SAP EHP8 Business Suite on HANA and SAP S/4HANA ERP with Discrete Industry Solution IS Automotive is desirable. - Preferred knowledge of UNIX or LINUX operating systems. This is a full-time position requiring your presence at the designated work location.,