Application Tech Support Practitioner

Job Description: As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. You must possess strong communication skills and be dedicated to maintaining high service quality standards. Additionally, you will be expected to work 24x7 rotational shifts in a voice process environment. Roles & Responsibilities: - Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. - Interface with clients to ensure world-class systems are running smoothly. - Design and interpret resolutions based on deep product knowledge. - Maintain exceptional communication skills to ensure quality service delivery. - Work in a 24x7 rotational shift in a voice process environment. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Knowledge of ITIL framework, experience with ticketing systems. - Strong understanding of technical support processes and procedures. - Experience with troubleshooting and problem-solving. - Excellent communication and interpersonal skills. Benefits: - Food provided - Health insurance - Life insurance - Provident Fund Shift: - Day shift - Evening shift - Morning shift - Night shift - Rotational shift - UK shift - US shift Work Days: - Monday to Friday Work Location: In person Minimum 0-2 year(s) of experience is required. Educational Qualification: Bachelors Degree or Graduation.,