Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : UNIX Shell Scripting Minimum 5 year(s) of experience is required Educational Qualification : a 15 years of full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your expertise in Splunk Administration and UNIX Shell Scripting. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize your expertise in Splunk Administration and UNIX Shell Scripting to troubleshoot and resolve technical issues. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in technology and apply innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Splunk Administration. Good To Have Skills:UNIX Shell Scripting. Strong understanding of system and application support, with a proven track record of delivering impactful solutions. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of troubleshooting and problem-solving techniques. Ability to collaborate effectively with cross-functional teams. Must have Skills :Splunk AdministrationGood to Have Skills :UNIX Shell ScriptingKey Responsibilities :a:Standardized Splunk agent deployment, configuration and maintenance across a variety of UNIX and Windows platforms b:Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management c:Support Splunk on Unix, Linux and Windows-based platforms Technical Experience :a:At least 5 years of experience in IT with minimum 3 years in Splunk b:Skills in technical areas which support the deployment and integration of Splunk based solutions, Splunk Apps and Add-ons for monitoring and data integrations- including Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc, c:Good to have knowledge on Java scripting, Python, shell scripting-based development Professional Attributes :a:Excellent customer facing skills b:Experience working with a global team c:Strong analytical and problem-solving skills Educational Qualification:a:15 years of full time educationAdditional Info :a:Good verbal and written communication skill Qualifications a 15 years of full time education