Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your expertise to provide solutions and maintain high standards of service quality, all while fostering strong communication with clients and team members alike. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team knowledge and skills.- Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk Administration.- Strong understanding of system monitoring and performance tuning.- Experience with incident management and resolution processes.- Ability to analyze logs and troubleshoot application issues.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have minimum 5 years of experience in Splunk Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education